Senior Web Operations Engineer

Job Title: Senior Web Operations Engineer

Experience: 7+ Years

Location: Hyderabad (Work from Office)

Working hours: 12.00 PM to 9.00 PM IST

Summary

Experienced Senior Web Operations Engineer responsible for release management, web platform administration, security, availability, and performance of enterprise web platforms and supporting infrastructure. Leads web deployments, release coordination, and operational support across development, infrastructure, and security teams. Provides hands-on administration of IIS/Windows Server and Azure infrastructure, with experience in CI/CD, Azure DevOps/GitHub Actions, server administration, load balancing, certificate management, and enterprise identity and access management. Drives operational excellence, troubleshooting, process improvement, and platform reliability across highly available production and non-production environments.

Key Responsibilities

Platform Operations & Support

• Manage enterprise web platforms, ensuring availability, security, performance, and reliability.
• Administer, maintain, patch, and upgrade web servers and supporting infrastructure.
• Support development, testing, and production environments.
• Monitor platform health and proactively resolve operational issues.
• Maintain system configurations, operational procedures, and technical documentation.

Release & Change Management

• Coordinate application deployments, infrastructure changes, and software releases.
• Support scheduled production releases and maintenance activities.
• Review implementation plans, rollback procedures, and release readiness.
• Ensure successful deployments with minimal business impact.

Security & Compliance

• Manage web platform security controls and certificate lifecycle management.
• Coordinate vulnerability remediation and security patching.
• Support audits and ensure compliance with organizational and regulatory requirements.

Performance & Reliability

• Monitor application and infrastructure performance.
• Investigate and resolve performance bottlenecks and availability issues.
• Conduct capacity planning and recommend scalability improvements.
• Support HA/DR planning, testing, and operational readiness.

Leadership & Continuous Improvement

• Provide technical guidance and mentoring to Web Operations team members.
• Collaborate with application, infrastructure, security, and business teams.
• Drive automation, standardization, and process improvement initiatives.
• Support platform modernization and technology roadmap efforts.

Typical Deliverables

• Platform Availability and Performance Reports
• SLA and Operational KPI Dashboards
• Incident and Root Cause Analysis (RCA) Reports
• Security Remediation and Compliance Reports
• Release Schedules and Deployment Documentation
• Standard Operating Procedures (SOPs) and Runbooks
• Disaster Recovery Testing Documentation
• Knowledge Base Articles and Platform Enhancement Recommendations

Core Skills

Web & Application Platform Administration

• IIS Administration and Web Application Hosting
• Website Deployment, Configuration, and Troubleshooting
• Windows Server Administration and Clustering
• Windows Services and Scheduled Tasks
• SSL/TLS Certificate Management
• DNS, Active Directory
• F5 iRule Management
• .NET Core and Angular Application Support
• OpenTelemetry

Cloud & Infrastructure

• Microsoft Azure Infrastructure Services
• Virtual Machines, Storage, Networking
• High Availability (HA) and Disaster Recovery (DR)
• Load Balancing and Traffic Management
• Container Technologies
• VKS Cluster Management and Administration

Security & Compliance

• Identity and Access Management (IAM)
• SSO, OAuth, SAML, MFA
• WAF Administration and Security Hardening
• Vulnerability Management and Patch Compliance
• HIPAA, PCI-DSS, SOC, and GDPR Compliance

Monitoring & Operations

• Dynatrace and LogicMonitor
• Application Performance Monitoring (APM)
• Incident, Problem, and Change Management
• Log Analysis and Root Cause Analysis (RCA)
• Capacity Planning and Performance Optimization

DevOps & Automation

• Azure DevOps, GitHub Actions, TFS, Jira
• CI/CD Pipeline Administration
• ARM Templates and Infrastructure Automation
• PowerShell and Python Scripting

Database & Integration Support

• Database Connectivity and Query Troubleshooting
• RabbitMQ, MSMQ, and Enterprise Integration Platforms

Leadership

• Technical Leadership and Mentoring
• Cross-Functional Team Collaboration
• Vendor and Stakeholder Management
• Project Coordination and SLA Management