Senior Wholesale Specialist

Job Summary

The Senior Wholesale Specialist is responsible for managing and growing wholesale accounts by developing strong customer relationships, driving sales performance, and ensuring effective execution of wholesale business strategies. This role oversees account management, business development, pricing, order fulfillment, and customer support to achieve revenue and profitability targets.

Key Responsibilities

Account Management

• Manage and maintain relationships with key wholesale customers and business partners.
• Serve as the primary point of contact for wholesale account inquiries and concerns.
• Ensure high levels of customer satisfaction and retention.

Sales & Business Development

• Identify and pursue new wholesale business opportunities.
• Develop and execute sales plans to achieve revenue and growth targets.
• Conduct market research and competitive analysis to identify growth opportunities.
• Support expansion of wholesale customer networks and channels.

Order & Inventory Management

• Coordinate with Supply Chain, Warehouse, and Operations teams to ensure timely order fulfillment.
• Monitor inventory availability and product allocation for wholesale customers.
• Resolve order, delivery, and service issues promptly.

Pricing & Commercial Support

• Support pricing strategies, quotations, and contract negotiations.
• Monitor sales performance, margins, and profitability of wholesale accounts.
• Recommend promotional and business development initiatives.

Reporting & Analysis

• Prepare sales forecasts, account performance reports, and business reviews.
• Analyze customer buying patterns, sales trends, and market opportunities.
• Track key performance indicators and recommend improvement actions.

Cross-Functional Collaboration

• Work closely with Merchandising, Operations, Finance, Marketing, and Supply Chain teams.
• Support implementation of wholesale programs, promotions, and customer initiatives.
• Ensure compliance with company policies and commercial agreements.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, Retail Management, or a related field.
• 5–8+ years of experience in wholesale sales, account management, business development, or commercial operations.
• Experience in retail, FMCG, distribution, or wholesale operations is preferred.
• Strong relationship management and negotiation skills.