Senior Wintel Engineer

Job Requirements Role/Job Title: Senior Wintel Engineer

Function/ Department: Information Technology

Location: Navi Mumbai – Airoli Processing Centre (Gigaplex Office)

Job Summary: Unix Administrator – Information Technology

Key Responsibilities:

• Administer, maintain and support Linux (RHEL) operating systems and exposure to any 2 of the UNIX flavours (RedHat & AIX).
• Resolve major incidents and technical escalations within agreed SLAs and quality.
• Perform root cause analysis for problems and major incidents, provide workarounds to ensure business continuity and prepare RCA reports.
• Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Review the change plan and documentation prepared by level 2 engineers or peers.
• Participate in CAB meetings as needed and assist change manager in techno-operations decision process
• Oversee installations of hardware and software, maintain appropriate service levels, performance tuning and firmware upgrades across multiple hardware platforms.
• Perform advance tasks such as capacity planning, performance monitoring, provide recommendations for improvement and implement or oversee implementation of the recommendations.
• Perform system software upgrades including planning / scheduling, testing, coordination, and maintaining integrity of operating system environment.
• Harden operating system parameters in line with security policy, standards or best practices.
• Respond to outages both during normal business hours and after-hours on a need basis (on-call support).
• Documentation, knowledge sharing and training of junior members.
• Coordinating and interfacing with outside vendors, application teams, other department team members, and OEMs to resolve issues.
• Analyse data, oversee and contribute to service improvements.
• Oversee tasks executed by junior members and stand in for them if needed.
• Good understanding of operational framework like ITIL/ITSM, operations process

Education Qualification: Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Experience:

• 10 – 18 years.