Senior Workflow Coordinator

Role: Senior Corporate Secretarial Workflow

Location: Bangalore, India

Work Model: Hybrid

Work Timings: 7:30 AM to 4:30 PM IST

Introduction:

The Senior Workflow Coordinator, Corporate Secretarial APAC, is responsible for coordinating and supporting the efficient delivery of corporate secretarial, governance, compliance, and entity management services across the APAC region. The role serves as a central point of coordination between clients, local offices, Global Subsidiary Coordinators (GSCs), Compliance teams, and internal stakeholders to ensure timely execution of client onboarding, KYC reviews, statutory compliance, and corporate secretarial activities.

This position will play a key role in managing operational workflows, supporting India and APAC client portfolios, driving process efficiencies, monitoring service delivery, and assisting the APAC Corporate Secretarial Lead in the overall management of regional operations.

Some of the things you’ll be doing:

Client Management & APAC Operations

• Support the management and delivery of corporate secretarial services for APAC and India-based clients.
• Coordinate client requests and ensure timely completion of corporate secretarial deliverables across multiple jurisdictions.
• Monitor workflow allocation, service delivery timelines, and operational performance.
• Maintain oversight of ongoing client matters and escalate issues where appropriate.
• Support client relationship management and ensure a high standard of client service.

Client Onboarding & KYC Governance

• Conduct detailed reviews of KYC, due diligence, and client onboarding documentation.
• Coordinate onboarding activities with Compliance, Risk, Sales, and operational teams.
• Ensure onboarding processes comply with internal policies and regulatory requirements.
• Identify and escalate onboarding risks, documentation gaps, and compliance concerns.
• Track onboarding progress and ensure timely completion of all onboarding requirements.

Coordination with Local Offices & Global Stakeholders

• Act as the primary liaison between APAC teams, local offices, and Global Subsidiary Coordinators.
• Coordinate information gathering for governance, compliance, entity management, and corporate actions.
• Drive follow-up actions and ensure prompt resolution of outstanding requests.
• Support cross-border communication and coordination for multinational client structures.
• Facilitate collaboration between regional and global stakeholders to meet client expectations.

Corporate Secretarial Support

• Assist with entity management activities, including incorporations, changes to officers, registered office updates, annual compliance requirements, and corporate restructuring projects.
• Coordinate preparation and execution of board resolutions, shareholder resolutions, powers of attorney, and other corporate documentation.
• Support governance and statutory compliance activities across APAC jurisdictions.
• Maintain accurate entity records and corporate databases.

Workflow & Operational Excellence

• Manage workflow tracking and reporting across the APAC Corporate Secretarial function.
• Develop and maintain operational dashboards, trackers, and management reports.
• Identify opportunities for process improvement, automation, and standardization.
• Support resource planning and workload balancing across the APAC team.
• Drive operational efficiencies and contribute to continuous improvement initiatives.

Leadership & Regional Support

• Act as a senior point of contact for workflow and operational coordination within the APAC team.
• Provide guidance and support to junior coordinators and administrators where required.
• Assist with regional projects, system implementations, and strategic initiatives.
• Support the APAC Corporate Secretarial Lead with business planning, reporting, and operational matters.
• Undertake additional responsibilities and special projects as required to support APAC operations.

What Technical Skills, Experience, and Qualifications Do You Need?

Essential

• Bachelor's degree in Business, Law, Governance, Commerce, or a related discipline.
• Minimum 5+ years' experience in Corporate Secretarial, Corporate Governance, Entity Management, Corporate Services, or Compliance.
• Strong understanding of KYC, AML, client onboarding, and corporate governance requirements.
• Experience managing stakeholders across multiple jurisdictions.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong project coordination and workflow management experience.

Preferred

• Experience supporting APAC and India operations.
• Ex- employee
• Experience in a multinational corporate services provider, law firm, professional services firm, or financial services environment.
• Knowledge of entity management systems and compliance platforms.
• Relevant governance, compliance, or company secretarial qualifications.