Senior/Account Manager

Responsibilities:

Enterprise Account Management

• Manage and grow a portfolio of enterprise accounts, serving as the primary point of contact for all commercial and relationship matters.
• Build and maintain strong relationships with key stakeholders, including C-level executives, IT leaders, procurement teams, and business decision-makers.
• Understand customers' business objectives, operational challenges, and technology roadmaps to recommend suitable ICT solutions.
• Develop and execute strategic account plans to drive customer growth, retention, and long-term partnerships.
• Identify opportunities for account expansion through upselling, cross-selling, and the introduction of new ICT solutions and services.
• Lead commercial discussions, including pricing, contract negotiations, renewals, and service agreements.
• Conduct regular business reviews to assess customer satisfaction, solution performance, and future business opportunities.
• Coordinate with pre-sales, technical, project implementation, and customer success teams to ensure successful solution delivery and ongoing customer satisfaction.

ICT Sales & Business Development

• Identify, develop, and close new business opportunities within the enterprise segment.
• Promote and position the company's ICT portfolio, including infrastructure, cloud, networking, cybersecurity, managed services, software, and digital solutions.
• Conduct customer presentations, solution demonstrations, and executive briefings to articulate business value and solution benefits.
• Prepare and present proposals, quotations, business cases, and tender responses that align with customer requirements.
• Manage the complete sales cycle from prospecting and qualification through negotiation, closing, and post-sales engagement.
• Maintain a healthy sales pipeline and provide accurate sales forecasts using the company's CRM system.
• Achieve assigned revenue, gross profit, and customer retention targets.

Customer Relationship Management

• Establish trusted advisor relationships by providing proactive account management and strategic business guidance.
• Monitor customer satisfaction and ensure timely resolution of commercial and service-related issues.
• Identify opportunities to improve customer adoption and maximize the value of deployed ICT solutions.
• Keep customers informed of new technologies, products, and services that support their business transformation initiatives.
• Maintain regular engagement with customers to anticipate changing business requirements and identify future opportunities.

Performance Management

• Achieve assigned sales, profitability, and customer retention objectives.
• Monitor sales performance, pipeline health, and forecast accuracy against business targets.
• Prepare regular account reviews, sales reports, pipeline updates, and business forecasts for management.
• Ensure compliance with company policies, commercial guidelines, and contractual requirements.
• Stay informed on industry trends, competitive developments, and emerging technologies to identify new business opportunities and strengthen customer relationships.

Requirements:

• At least 3 years of experience in B2B sales, account management, or business development. Candidates with more relevant experience/achievements will be considered for the Senior role.
• Proven success managing sales channels and achieving growth targets.
• Strong knowledge of ICT ecosystems.
• Excellent communication, negotiation, and relationship-building skills.
• High degree of professional ethics and integrity.
• Ability to exercise sound judgment and discretion in balancing compliance and business objectives.