Senior/Executive, Front Office & Security

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Key Responsibilities

• Coordinate daily Front Office and Security operations, including front desk, concierge/porter and security services.
• Plan and monitor staff deployment, duty rosters, attendance and operational coverage.
• Supervise, guide and coach frontline staff to maintain service and operational standards.
• Attend to patient and visitor enquiries, feedback and complaints, and ensure appropriate follow-up.
• Coordinate and support security operations, including patrols, CCTV surveillance, access control, key control and incident reporting.
• Respond to and support hospital emergencies and emergency procedures.
• Conduct regular ground checks and identify operational or service gaps for improvement.
• Coordinate incident investigations, reporting and follow-up actions.
• Liaise with internal departments, vendors and contractors on operational and security matters.
• Support staff briefings, training, projects and continuous improvement initiatives.
• Perform other duties as assigned by management from time to time.

How to Succeed

• Diploma/Degree in Business, Hospitality, Security, Operations Management or a related discipline.
• 2–5 years of relevant experience in Operations, Customer service, Hospitality, Healthcare, Facilities or Security.
• Experience in supervising or coordinating frontline staff is preferred.
• Good communication, interpersonal and problem-solving skills.
• Strong organisational skills with the ability to manage multiple operational matters.
• Hands-on, proactive and service-oriented.
• Proficient in Microsoft Office.
• Able to work shifts, weekends and public holidays where required.