Senior/Front Office Executive

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• Ensure hotels loyalty program is promoted at least during check in and guest is implied to join it

• Handle guests’ complaints and comments tactfully and efficiently

• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

• Be fully conversant with hotel fire & life safety/emergency procedures

• May be tasked to execute room checks, reservations and public area check etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Experienced with using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) to improve operational efficiency, reporting, communication or process automation will be an added advantage.

• Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified