SEO Customer Support Specialist

We are looking for a customer-focused and proactive SEO Customer Support Specialist to serve as the primary point of contact for clients regarding their SEO campaigns. The role involves handling client inquiries, emails, and calls, providing campaign updates, explaining SEO performance, and coordinating with the internal SEO team to ensure client concerns are resolved promptly.

The ideal candidate has strong English communication skills, practical SEO knowledge, and the ability to manage client relationships, conduct outbound calls when needed, and support additional SEO and marketing activities.

Key Responsibilities

• Serve as the primary contact for client questions and concerns related to SEO.
• Respond to client inquiries through email, chat, calls, and other communication channels.
• Manage and respond to client emails in a timely and professional manner.
• Make outbound calls and cold calls to clients or prospects when required.
• Explain SEO strategies, activities, reports, and results in a clear and client-friendly manner.
• Provide clients with updates regarding their SEO campaigns, timelines, and deliverables.
• Follow up on pending client concerns and requests.
• Coordinate with SEO specialists, content teams, developers, and other internal teams when needed.
• Escalate technical or complex SEO concerns to the appropriate team member.
• Maintain accurate records of client requests, communications, and follow-ups.
• Help maintain positive and professional relationships with clients.
• Assist with client outreach and follow-up activities when required.
• Perform ad hoc SEO-related tasks and activities as assigned by the Marketing or SEO team.
• Stay updated on basic SEO practices, trends, and relevant search engine updates.

SEO Knowledge Required

The candidate should have a working knowledge of the following:

• Keyword research and content optimization
• On-page, technical, off-page, and local SEO
• Link building and website audits
• SEO rankings, organic traffic, and performance metrics
• Google Search Console and Google Analytics
• SEO reporting and campaign performance analysis

Qualifications

• 1–3+ years of experience in customer support, client relations, account management, digital marketing, or a related role.
• Practical experience or working knowledge of SEO.
• Strong written and verbal English communication skills.
• Ability to explain SEO concepts and reports clearly to clients.
• Comfortable handling client emails, calls, outbound calls, and cold calling when required.
• Familiarity with SEO tools such as Google Search Console, Google Analytics, Ahrefs, Semrush, Moz, or Screaming Frog is an advantage.
• Strong communication, problem-solving, organization, and follow-up skills.
• Ability to manage multiple client concerns and priorities simultaneously.
• Able to work independently and collaborate effectively with internal teams.
• Flexible and willing to assist with additional SEO, marketing, and client outreach activities.

Ideal Candidate

A proactive, organized, and customer-oriented professional who combines strong communication skills with SEO knowledge, can confidently handle client concerns, and works effectively with internal teams to deliver a positive client experience.

Pay: From Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• How many years of experience do you have in customer support, client relations, account management, or digital marketing?
• Do you have practical experience or working knowledge of SEO?
• Which SEO tools have you used?
• Are you familiar with keyword research, on-page SEO, technical SEO, link building, and content optimization?
• Do you have experience preparing or explaining SEO performance reports, including website traffic, keyword rankings, and campaign results?
• Since this is a fully on-site position, are you willing to work on-site?
• What is your expected monthly salary?
• How soon can you start if selected?

Location:

• Taguig (Preferred)

Work Location: In person