Serval Engineer

Role & responsibilities

Manage platform configurations, permissions, environments, and agent lifecycle.

• Establish governance, security, compliance, monitoring, and reporting standards.
• Ensure AI solutions comply with enterprise policies and controls.

AI Workflow & Automation Development

• Design and develop AI-powered workflows and agents.
• Automate manual and repetitive enterprise processes.
• Create and optimize prompts, workflows, and agent behaviors.
• Continuously improve automation effectiveness through analytics and feedback.

Enterprise Integrations

• Integrate the AI platform with Microsoft 365, SAP, SuccessFactors, Entra ID, Azure, HR systems, and internal applications.
• Build APIs, connectors, data pipelines, and automation services.
• Troubleshoot and optimize integrations.

AI Operations

• Monitor platform health and AI workflow performance.
• Participate in AI model evaluation, prompt engineering, testing, and validation.
• Support AI governance and risk assessments.
• Develop best practices for AI deployment and observability.

Business Collaboration

• Partner with stakeholders to identify automation opportunities.
• Translate business requirements into scalable AI solutions.
• Deliver training, documentation, and platform adoption support.

Preferred candidate profile

* 7-12 years of experience in Automation Engineering, Platform Engineering, Enterprise Applications, or Systems Integration.

* Strong hands-on experience with:

• Generative AI
• LLMs
• AI Agents
• Prompt Engineering
• Workflow Automation
• Enterprise Automation Platforms

* Proficient in:

• Python
• JavaScript / TypeScript
• REST APIs
• Azure / AWS / GCP

* Experience with:

• Microsoft 365
• SAP
• SuccessFactors
• Entra ID
• Enterprise Integrations

* Good exposure to:

• LangChain
• Semantic Kernel
• Azure AI Services
• RAG
• Vector Databases
• Agentic AI Frameworks

* Nice to Have:

• Kubernetes
• Terraform
• ITSM platforms
• AI Governance
• Responsible AI practices