Server Administrator L2

Job Description Server Administrator (L2)

CompanY Name :- Infrasoul techserve Pvt ltd

Position
Server Administrator L2
Experience
Between 4 to 5 years of relevant experience in Server Administration
Job Location
Ahmedabad International Airport

(rotational shift)

Employment Type
Full-Time
Job Summary
We are looking for an experienced Server Administrator (L2) to manage, maintain, monitor, and troubleshoot Windows Server infrastructure and SQL database environments. The candidate will be responsible for ensuring high availability, performance, security, and reliability of server systems while providing L2 technical support for infrastructure-related issues.
Key Responsibilities

• Administer, monitor, maintain, and troubleshoot Windows Server environments, including Windows Server 2022 and onwards.
• Perform installation, configuration, patching, upgrades, and maintenance of Windows Server operating systems.
• Troubleshoot server performance, connectivity, system errors, and application-related infrastructure issues.
• Manage user accounts, permissions, Group Policies, and other Windows Server administration activities.
• Monitor server health, CPU, memory, disk utilization, services, and system performance.
• Perform server backup, recovery, and restoration activities as per company policies.
• Provide L2 support and resolve server-related incidents and service requests within defined SLAs.
• Work on SQL Database administration, including database monitoring, troubleshooting, backup, restore, and performance-related activities.
• AD integration and its processes.
• Coordinate with application, network, security, and other IT teams for infrastructure-related issues.
• Maintain proper documentation of server configurations, incidents, changes, and troubleshooting activities.
• Participate in server upgrades, migrations, disaster recovery, and business continuity activities.
• Ensure compliance with IT security policies, standards, and best practices.
• Participate in on-call support or planned maintenance activities when required.

Required Technical Skills

• Minimum between 4 to 5 years of hands-on experience as a Server Administrator.
• Strong hands-on experience with Windows Server OS 2022 and onwards.
• Good knowledge of Windows Server administration, troubleshooting, and performance monitoring.
• Strong knowledge and hands-on experience with SQL Database administration.
• Knowledge of backup and restore procedures.
• Understanding of Active Directory, Group Policy, DNS, DHCP, and Windows services.
• Experience in server patch management and security updates.
• Good troubleshooting and analytical skills.
• Ability to work independently as well as coordinate with cross-functional IT teams.

Certification
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) certification is required/preferred.
Qualification

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• Relevant industry certifications will be an added advantage.

Key Competencies

• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Ability to prioritize and handle multiple technical issues.
• Strong documentation and incident management skills.
• Customer-oriented approach.
• Ability to work under pressure and meet defined SLAs.

Key Performance Areas

• Server availability and reliability.
• Timely resolution of L2 incidents.
• Windows Server performance and maintenance.
• SQL Database performance and availability.
• Security patching and compliance.
• Backup and recovery readiness.
• SLA adherence and quality of technical support.