Server & Storage Hardware Subject Matter Expert (Level 3)

This is Yolanda, and I specialize in executive search. I am currently recruiting for a Server & Storage Hardware Subject Matter Expert (Level 3) based in Singapore.

Before reviewing the role, please note that this is a highly hands-on Server & Storage Hardware position. We are NOT looking for a System Administrator, Infrastructure Administrator, or someone who mainly manages vendors and opens support tickets. We are looking for a true technical expert who can personally diagnose, troubleshoot, replace, and repair server and storage hardware in customer data centers, performing break-fix activities onsite as the vendor's technical representative.

📍 Location: Singapore

🕘 Working Hours: Sunday-Thursday | 11:00 AM-7:00 PM

Key Responsibilities

• Act as the final L3 escalation point for complex technical incidents and business-critical cases.

• Troubleshoot enterprise server, storage, networking, virtualization, and OS issues.

• Perform hardware break-fix diagnostics, fault isolation, root cause analysis, and component replacement.

• Review system logs to identify hardware failures and infrastructure issues.

• Support firmware upgrades, OS patching, software installation, and recovery activities.

• Analyze Red Hat Linux, VMware, vSphere, and vSAN logs and reports.

• Provide technical guidance and mentoring to L1/L2 engineers.

• Participate in customer reviews, technical consultations, and on-call support.

• Strong hands-on experience with DELL, HPE, and Lenovo Server & Storage hardware.

• Proven expertise in hardware diagnostics, break-fix support, component replacement, fault isolation, and root cause analysis.

• Experience supporting Linux/UNIX, VMware, vSAN, and Windows environments.

• Good understanding of SLA, service contracts, and support operations.

Please let me know if this opportunity aligns with your background and career interests.

Could you please provide more details regarding your experience in the following areas?

 Dell, Lenovo, HPE, or Cisco server/storage platforms

 Data center infrastructure support (servers, storage, networking, operating systems, and related products)

 Server hardware troubleshooting and fault isolation

 Dell TSR, SupportAssist, iDRAC log analysis

 HPE iLO log review and hardware diagnostics

 Lenovo XClarity or related system log analysis

 Storage technologies such as SAN, NAS, Fibre Channel, or iSCSI

 Hardware component replacement/remediation (RAID controllers, disks, memory, power supplies, motherboards, etc.)

 Working on hardware-related escalations as an L3/SME support engineer

Yolanda Liu劉兆嵐

Senior Director, Client Development

RGP 眾弘企業股份有限公司

TEL:+886-2-2700-6049 EXT.704

Mobile:+886-972-295-507

E-MAIL: [email protected]

LINE: yolandaliu66Wechat: yolandaliu66

10683臺北市信義路四段6號13樓之2