Server - Arboretum

Title: SERVER - Arboretum

Reports to: Restaurant Manager

Summary of Position: Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties & Responsibilities:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Be able to make wine suggestions to go with food orders.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist busperson with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications: Minimum Qualifications:

• Communication skills that demonstrate friendliness and talking ease adequate to directly serve and interact with customers.
• TABC certification.
• Food Handler certification.
• General knowledge of bar drink recipes and enthusiasm for craft.
• Quality customer service skills.
• Minimum 2 years experience in restaurant front of house staff.
• Ability to work closely with other staff, at a consistently fast pace, while performing a variety of time constraint tasks.
• Requires good memory to avoid confusing customers’ orders and to recall faces, names, and preferences of frequent patrons.
• Basic POS skills to place orders and generate customers’ bills.

Physical Effort:

• Stands and walks behind the bar for the duration of the shift.
• Lifts and carries up to 25 pounds to stock the bar.