Server Assistant (Busser)

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Server Assistant (Bus Attendant) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the hotel's food service venues. The Bus Attendant sets up, services, and breaks down the food and beverage areas where they are assigned, ensuring high quality, consistency, and service. The Bus Attendant also assists the Restaurant Servers with cleaning guest tables and the restaurant area.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

• Establish service standards throughout the guest experience. Ascertain guest satisfaction. o Assist service staff as directed by the manager.
• Supply assigned station with all items needed for daily operation.
• Serve water, coffee, juice, and other beverages and refills.
• Clear extra place settings at the table.
• Maintain customer relations at the table.
• Complete all closing side work properly.
• Perform any duties as requested by the manager.
• Handle stress and multiple tasks (to organize service steps).
• Maintains good interpersonal relations with guests and co-workers.

Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations

You will consistently deliver our GUEST model:

• Greet or welcome everyone, warmly with a smile

• Use eye and ear contact and guest’s name

• Establish/anticipate needs

• Solve and own all requests/complaints

• Thank everyone

• Build solid relationships with your Colleagues

• Treat colleagues with respect and dignity

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 1-2 years of restaurant experience
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills • Appropriate professional appearance and demeanor

Additional Job Information/Anticipated

Pay Range

The pay rate is $13.75 plus tips per hour. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.