SERVER ASSISTANT

Job Summary

We are seeking a dependable, energetic Server Assistant / Food Runner to support our restaurant team and deliver exceptional guest service. This role is essential in maintaining a clean, organized dining environment while ensuring timely and accurate food and beverage service.

Job Duties & Responsibilities:

• Clear, clean, and reset tables; maintain dining room cleanliness throughout service
• Deliver food from kitchen to guests accurately and efficiently
• Support servers and bartenders with daily operations
• Set up and maintain buffet and bar areas, including ice, glassware, and supplies
• Stock and replenish glassware, silverware, beverages, and service items
• Prepare coffee, tea, juices, and assist with basic mise en place
• Monitor equipment and report maintenance concerns
• Follow all food safety, sanitation, and service standards
• Respond promptly and professionally to guest requests
• Assist as needed with side work and additional assigned duties

Qualifications:

• Strong team player with a positive attitude
• Passion for hospitality and guest service
• Ability to work efficiently in a fast-paced environment
• Excellent communication and attention to detail
• Flexible schedule, including weekends and holidays
• Must possess a valid California Food Handler Certification and Responsible Beverage Service (RBS) Certification, or be willing and able to obtain both upon hire

About Hotel Nikko San Francisco

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Full Time Hourly Benefits:

• Zero-deductible Medical Plan

• Pre-Tax Commuter and Parking Benefits

• Dental (PPO/DMO)

• PTO

• Vision

• Floating Holidays

• Chiropractic and Acupuncture Services

• Birthday Pay

• Life Insurance

• 401K Matching Program

• Flexible Spending Account (FSA)

• 2% Company Profit Sharing

Hotel Nikko San Francisco Full Time Hourly Perks:

• Friends & Family Rates at Nikko/Okura Hotels

• Reciprocity Rates at Participating Hotels

• Employee Discounts in ANZU and Feinstein’s at the Nikko

• Travel Assistance through Mutual of Omaha

• Free Employee Dining Room Meals

• Employee Computer Access for Web Browsing and Printing

• Fitness/Gym Reimbursement

• Employee Job Referral Program

• Employee Recognition Programs and Employee Appreciation Events

• Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes

Important Notice

• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
• We are an Equal Opportunity Employer and M/F/V/D
• “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”