Server Assistant

Description:

Clear and reset tables after guests leave. Provide refills to guests upon request.

Requirements:

Primary

• Promote, work, and act in a manner consistent with the mission of Smithfield Station: It is the mission of Smithfield Station and its associates to provide absolutely the most enjoyable eating and sleeping experience possible to our patrons through outstanding service, superb product and great personalities in a unique, comfortable setting…every day…RIGHT NOW!!
• Set tables with clean linens, condiments, or other supplies.
• Clear tables after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths.
• Promptly clean table tops, chairs, booths, and the floor under and around tables between guests.
• Locate items requested by guests.
• Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning.
• Perform serving, cleaning, or stocking duties to facilitate customer service.
• Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
• Clean up spilled food or drink or broken dishes.
• Serve food to guests when servers need assistance and asked by a manager.
• Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests.
• Thank guests as they leave.
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
• Assist server and management when asked to clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.
• Fill beverage or ice dispensers when needed.
• Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
• Respond appropriately to guest requests, and communicate guest requests to server as needed.
• Inspect assigned restroom and clean as needed.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.