Server Assistant

Server Assistant @ Catch 31 Hilton Virginia Beach Oceanfront Position Overview

• Job Title: Server Assistant
• Location: 3001 Atlantic Ave, Virginia Beach, VA 23451
• Schedule: Variable or Part-Time (must include weekends and holidays)
• Work Environment: Oceanfront hotel right on the boardwalk

Summary: The Server Assistant plays a crucial role in ensuring the cleanliness and organization of tables and dining areas in a restaurant. They support the server before, during, and after service with clearing dishes, maintaining a clean and presentable dining room, resetting tables for new guests, and assisting with various tasks to execute exceptional service.

What You'll Do:

• Table Setup and Maintenance:

• Clear tables of used dishes, glassware, and utensils promptly after guests have finished their meals.

• Wipe down tables, chairs, and condiment holders to remove crumbs, spills, and debris.

• Reset tables with clean tablecloths, napkins, and tableware for incoming guests.

• Beverage and Condiment Refills:

• Refill water glasses, bread baskets, and condiment containers as needed throughout service.

• Assist servers in delivering beverages, appetizers, and other items to tables as directed.

• Assistance to Servers:

• Support servers by running food orders from the kitchen to the appropriate tables.

• Communicate with serving staff to coordinate table turnovers and ensure efficient service.

• Respond to guest requests for additional items such as extra napkins, utensils, or condiments.

• Cleaning and Sanitization:

• Maintain cleanliness and orderliness of dining areas, including floors, windows, and furniture.

• Empty trash bins and bus carts regularly to keep dining areas clean and free of clutter.

• Adhere to sanitation and hygiene standards, including proper handwashing and food handling practices.

• Customer Service:

• Provide friendly and attentive service to guests, assisting with seating, menu inquiries, and other requests as needed.

• Communicate effectively with guests to ensure their satisfaction and address any concerns or special requests.

• Uphold a positive and welcoming atmosphere in the restaurant by greeting guests warmly and maintaining a professional demeanor.

• Teamwork and Collaboration:

• Work collaboratively with other front-of-house staff, including servers, hosts/hostesses, and bartenders, to deliver exceptional service.

• Assist coworkers during peak periods and contribute to a smooth flow of operations in the restaurant.

• Communicate effectively with management and colleagues to address any issues or concerns related to table service.

We Live by Our "TOP" Values:

• T – TEAM UP: Collaborate, support others, and stay golden
• O – OWN IT: Take pride, stay accountable, and never stop learning
• P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

We're looking for team players who embody these values every day.