Server Assistant

POSITION SUMMARY:
The server assistant will assist servers and bartenders in providing excellent service to members and assists with miscellaneous tasks. Server Assistants will set and clean dining room tables before, during, and after meal service. They will also run food from the kitchen to member tables.

RESPONSIBILITIES:

• Assists Bartenders and Servers in set-up, service and clean-up tasks.
• Runs food to tables and presents to members in a professional manner.
• Clears tables as necessary and appropriate throughout the course of the meal
• Assist in keeping dining areas clean and presentable.
• Ensures tables are adequately set
• Locate items requested by customers.
• Cleans up spills, broken service ware and attends to similar problems during service with minimal disruption to diners.
• May assist in event personnel such as setting-up, serving and cleaning up after events.
• Stocks servers’ station with supplies.
• Ensures proper sanitation procedures are being completed.
• Complete other duties as assigned.

COMPETENCIES:

• Dependability: Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Cooperation: Focuses on being pleasant with others on the job. Displays a good-natured, cooperative attitude.
• Quality: Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements.
• Quantity: Meets productivity standards. Completes work in a timely manner. Strives to increase productivity.
• Member Service: Manages difficult or emotional member situations. Responds promptly to member needs. Solicits customer feedback to improve service and assistance. Meets commitments.

QUALIFICATIONS & REQUIREMENTS:
To perform the job successfully, an individual should possess the following qualifications:

• Education
• High school diploma preferred.
• Experience
• At least one year of related experience preferred.
• Skills
• Ability to remain calm when dealing with unruly and argumentative customers.
• Actively looks for ways to help people.
• Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interruptions at inappropriate times.
• Must be legal drinking age or older.

The above statements reflect the primary functions of the role described and should not be construed as a detailed description of all the work requirements.

The Milwaukee Athletic Club (MAC) values and celebrates diversity in the workplace. The MAC seeks to attract, develop, and retain the highest quality team members. MAC is an Equal Opportunity Employer and is committed to building a culturally diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, age, height, weight, pregnancy, familial and marital status, veteran or military status, arrest record, national origin or ancestry, citizenship, religion, disability, genetic information, or any other protected category.

As part of our EEO commitment, we will implement all applicable provisions of the Americans with Disabilities Act (ADA) and any equivalent state laws. We do not discriminate against any qualified applicant or employee with a known physical or mental disability in any employment practice including, but not limited to, hiring, promotion, job assignment, compensation, discipline, training, and termination. We strongly encourage applications from female and minority candidates and others that will enhance our community. Relevant Military experience is considered for veterans and transitioning service men and women.

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person