Server - CBK

Job Summary/Overview

The Server provides food and beverage service to residents and guests. Interacts closely with the residents, guests, and others, providing quality service which enhances the customers’ experience.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome guests with a warm and friendly demeanor
• Assist in seating guests and providing them with menus
• Demonstrates strong knowledge of food and drink menu items, including key ingredients and allergens and can clearly communicate that knowledge to guests when inquiries arise.
• Demonstrate sales skills by promoting any specials or LTO items
• Fill glasses with ice water and answer any questions regarding the menu, including allergies or special requests
• Take accurate food and beverage orders from guests and enter them into the POS system, provide notice of any special modifications or allergies.
• Coordinate with the kitchen staff to ensure all of the table’s orders are prepared and delivered on time and together.
• Assembles food on tray; procures items from each station as necessary
• Serves a meal; places dishes by courses in front of each person; serves from the left of the person
• Removes soiled dishes
• Suggests and serves dessert, coffee, and after-dinner drinks
• Verifies accuracy of process, state and federal taxes, tips, and/or other charges when presenting bills to guests
• Handles all cash, credit cards as prescribed by standard operating procedures
• Keeps assigned tables, dining room, and bus station clean and tidy
• Ensures guest satisfaction before departure and advises supervisor of complaints as they occur
• Performs clean-up, side-work and closing duties as assigned by the manager
• Participate in pre-shift meetings and training sessions as required
• Performs other duties as required

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• High Diploma or GED or an equivalent combination of education and experience.
• Previous experience in a restaurant or customer service role is preferred but not required

Technical Requirements:

• Effective verbal and written communication skills
• Effectively present information to management, customers, and staff.
• Ability to add, subtract, multiply, and divide.

Skills and Knowledge:

• Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
• Strong multitasking and time management abilities
• Ability to work under pressure while complying with all relevant legislation.
• Knowledge of food and beverage menus, including dietary restrictions and allergies
• Excellent customer service and communication skills
• Critical thinking skills
• Basic math skills for handling payments and calculating tips
• Physical stamina to stand, walk, and carry trays for extended periods.

Personal Attributes

• Safety-minded
• Professional and friendly (Even in challenging situations)
• Hospitality focused
• Self-motivated
• Honesty and integrity
• Attention to detail
• Team-oriented/team player

Reports to: Restaurant Manager

Certifications and Licenses

• A valid Florida Driver's License with acceptable driving history is required
• SERV-SAFE certified