Server

Job Scope

To engage guests with polished hospitality, and maintain exceptional quality, consistency, and bar presentation in line with hotel standard. To work closely with bartenders and other team members to ensure efficient operations and adherence to hotel service standards.

Duties & Responsibilities

• Assist with pre-opening bar and lounge setup, including equipment preparation, glassware organization, inventory arrangement, and operational readiness.
• Participate in pre-opening training, menu familiarization, mock services, and soft openings to ensure service quality and brand standards are met prior to launch.
• Deliver courteous, professional, and attentive service to all guests throughout their visit.
• Maintain high end hospitality service etiquette and professional presentation in line with hotel standards.
• Demonstrate strong product knowledge of food, beverage, and wine offerings to effectively answer guest inquiries and make recommendations.
• Accurately take guest orders, input transactions into the POS system, and ensure correct billing.
• Ensure timely, consistent, and high-quality service delivery during all service periods.
• Set up, maintain, and reset bar and lounge areas to meet service and presentation standards.
• Maintain cleanliness, hygiene, and safety standards in compliance with hotel and statutory requirements.
• Anticipate guest needs and personalize service whenever possible to enhance the guest experience.
• Handle guest feedback professionally and escalate service issues appropriately when required.
• Support team members and collaborate with colleagues to ensure smooth daily operations.
• Any other duties or projects as assigned by the superior(s).

Qualifications & Experience

• Certificate or diploma in Hospitality or Food & Beverage preferred.
• Minimum of 1–2 years’ experience in a luxury hotel bar and lounge environment preferred.
• Knowledge of food, beverage, and wine service standards.
• Professional grooming standards with a clear understanding of high end hospitality service etiquette.
• Basic knowledge of POS systems and order taking procedures.
• Strong commitment to hygiene, safety, and service standards.

Personal Qualities Required

• Strong leadership, organizational, problem solving, training, and team motivating capabilities.
• Strong communication skills with the ability to deliver refined guest service in a luxury setting.
• Excellent time management skills with flexibility to work shifts, weekends, and public holidays.
• Effective written and verbal communication skills in English, Cantonese, and Mandarin.
• Proficient in computer applications including Microsoft Word, Excel, PowerPoint, and Outlook.

Company Profile

Based in Hong Kong SAR, China, Nina Hospitality is a wholly-owned subsidiary of Chinachem Group. It manages and operates a diverse portfolio of 5 hotels, 2 residences and 1 university lodge, catering to a range of guest preferences from economy to upscale, with over 2,900 rooms under two brands: Nina Hotels and Lodgewood.

We strive to be a people-oriented company, promising to provide an enjoyable working environment and offer career growth and development opportunities to our employees. We welcome individuals from various backgrounds to join our team, building a better future together.

Join us and open your next exciting chapter.

Personal Information Collection Statement pertaining to Recruitment

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to [email protected] with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

Nina Hospitality Portfolio

Nina Hotel Tsuen Wan West
Nina Hotel Island South
Nina Hotel Causeway Bay
Nina Hotel Kowloon East
Lodgewood by Nina Hospitality | Mong Kok
Lodgewood by Nina Hospitality | Wan Chai
Conference Lodge by Nina Hospitality
The Lily by Nina Hospitality

www.ninahotelgroup.com