Server

JOB DESCRIPTION: SERVER

REPORTS TO: VENUE MANAGEMENT

FLSA STATUS: Hourly, Non-Exempt

*****************

IG @henriettasclt
www.henriettasclt.com

Company Overview:

Henrietta’s, a concept under the Rally umbrella, is a cozy neighborhood restaurant located in Charlotte’s Lower South End. Created in partnership with Chef Andres Kaifer of Customshop, Henrietta’s is known for its seasonal dishes made with local farm ingredients, an intentional wine program, and an atmosphere where thoughtfulness and hospitality shine. Most recently, Henrietta’s was ranked No. 11 on Axios Charlotte’s list of the “30 Best Restaurants in Charlotte Right Now.”

Position Overview:

At Henrietta’s, Servers are the heart of the guest experience. From the first greeting to the final farewell, Servers guide our guests through a thoughtful, ingredient-driven menu with warmth, professionalism, and precision. This role requires a confident presence on the floor, the ability to speak authentically about our dishes and beverages, and a commitment to creating meaningful moments for every guest.

Whether recommending a wine pairing, sharing the story behind a featured dish, or managing a seamless multi-course meal, our Servers ensure that every guest leaves feeling genuinely cared for. This role exemplifies our Purpose to be a Catalyst for Connection.

Team Commitment:
At Henrietta’s, we value communication, integrity, and follow-through at every level of the team. We believe in speaking directly and kindly, collaborating across roles, and ensuring that every guest and team member feels seen and supported. Every team member plays a role in sustaining a high-touch, high-care environment.

Responsibilities and Duties:

• Warmly greet guests and guide them through the Henrietta’s experience with genuine hospitality
• Take food and beverage orders with accuracy, clarity, and an eye toward each guest’s needs
• Confidently speak to seasonal dishes, preparation methods, and source ingredients
• Recommend wine, cocktails, and pairings based on guest preferences and menu offerings
• Communicate effectively with the kitchen and support staff to ensure smooth service
• Maintain a polished, professional demeanor at all times—even in fast-paced or high-pressure moments
• Handle all transactions and table touchpoints with care and attention to detail
• Uphold all cleanliness, safety, and sanitation standards
• Support setup, breakdown, and restocking responsibilities as part of the team
• Follow all Henrietta’s policies and procedures as outlined in the Employee Handbook
• Perform additional duties as assigned

To Be Successful in This Role, You’ll:

• Be passionate about food, wine, and elevated hospitality
• Communicate with warmth and clarity—verbally and nonverbally
• Bring professionalism and presence to each table interaction
• Demonstrate grace under pressure and a solutions-oriented mindset
• Be comfortable guiding a guest through a curated dining experience
• Have a deep respect for teamwork, timing, and service choreography
• Hold (or be willing to obtain) alcohol service and food safety certifications
• Be available to work evenings, weekends, holidays, and variable shifts
• Be able to stand and walk for extended periods in a dynamic dining environment

Compensation Package Includes:

• Hourly pay plus tips
• Venue perks including meal and pickleball discounts
• Discounts on apparel and merchandise

Physical Requirements and Work Environment: ADA compliance requirement-

To perform this job successfully, an individual must be able to satisfactorily perform the essential duties and responsibilities. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This position operates in a fast-paced restaurant setting with high guest interaction. While performing the duties of this job, Servers are regularly required to:

• Stand and walk for the duration of a shift
• Carry trays, plates, and beverages, occasionally lifting up to 30 pounds
• Reach, bend, and perform repetitive motions such as taking orders, serving, and clearing tables
• Navigate tight indoor spaces, variable lighting, and fluctuating temperatures
• Communicate clearly in a vibrant, guest-facing environment
• Work evenings, weekends, holidays, and varied shifts as business demands

Henrietta’s is committed to fostering an inclusive and accessible workplace. Reasonable accommodations are available during the hiring process and throughout employment.

****************

While experience and hard skills are important, cultural fit is critical. We expect all members of our team to embrace the values that set Rally apart from our peers. This means you demonstrate:

• ASSUME POSITIVE INTENT. We give each other the benefit of the doubt, prioritizing empathy and understanding over suspicion and defensiveness. This mindset creates a culture of trust and reduces unnecessary conflict.
• FIRE IN THE BELLY. We are problem-solvers and go-getters, fueled by passion, creativity, and grit. Those who live by this value are motivated from within, always ready to go the extra mile in their quest for excellence.
• LONG-TERM THINKING. We seek to build long-term relationships and recognize that this takes time, patience, and consistency. We don’t take shortcuts. Retention is a key metric of success with our team, our guests, and our partners.
• ASK BOLD QUESTIONS. We are curious and we seek to continuously grow, as individuals and as a company. We challenge the status quo and look to do better. Understanding the “why” is as important as nailing the “what.”
• QUICK TO LAUGH. We are serious about success, but not too serious. We believe in celebrating the small stuff, zany traditions, and the infectious spirit of camaraderie on-court and off.
• EXPERIENCED OBSESSED. We are committed to creating extraordinary experiences for our people. We take feedback seriously, and we go above and beyond to delight our people and our community in all that we do.

****************

Additionally, we expect all members of our team to embrace and demonstrate how our values come to life through our operating principles.

• SEE DO. We believe in addressing issues as we encounter them, operating with a sense of urgency and ownership in our daily actions. We jump in and get our hands dirty at every level of the organization.
• WHAT GETS MEASURED, GETS DONE. We are data-driven, we do our homework, and we make decisions backed by empirical evidence. We believe that tracking our performance against clear and measurable objectives ensures accountability, informs better decisions, and drives continuous improvement.
• MAGIC MOMENTS. We go the extra mile to foster authentic interactions and above-and-beyond service.
• PRODUCTIVE DISAGREEMENT. We believe that a great debate is how you get to a great decision. We encourage critical thinking and dissenting opinions that are grounded in evidence and logic, not ego, emotion, or personal agenda. Once a decision has been made, we align and commit to the course of action.
• THE DETAILS MATTER. We believe that exceptional hospitality lies in the details. We understand that every touchpoint of the guest experience - from the scent of our soap to the typeface on our menu- elicits an emotion and contributes to a greater whole. By ensuring consistent standards across all touchpoints great and small, we create an experience that's greater than the sum of its parts.

Equal Opportunity Employer Statement

Rally Management, Inc is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We encourage applications from individuals of all backgrounds and experiences.

*************

If this sounds like you, come join our team. We can't wait to meet you.

Fondly,

H

Job Types: Full-time, Part-time

Pay: $25.00 - $50.00 per hour

Work Location: In person