Server

Job Purpose

To give every guest who walks through our doors an experience of hospitality well beyond their expectation.

The Tilma Cafe Culture

At The Tilma Cafe, we aspire to set ourselves apart from the typical employment experience in the restaurant industry today. In very practical ways we will be an establishment that continuously pursues the next level of excellence. Here the team comes first. In good times and in bad, the culture of The Tilma Cafe and the members of our team are trained to and desire to live as community. By putting each other first we ultimately generate the best experience for each and every friend—new and old—that walks through our door.

Hospitality, quality, joy, and a welcoming ambiance all play a part of the employee and customer experience at The Tilma Cafe. As a team, employees of The Tilma Cafe will find that they are in an environment of ongoing formation. You are not just an employee hired to give through your work. You are a person who deserves to receive and develop professionally and personally. Here you have the opportunity to become a master at your craft. Here, you also have the opportunity to learn how to live a life that bears the fruit of authentic joy.

Duties and Responsibilities

· Welcome every person who walks through our door

· Show authentic attentiveness to every person you serve

· Maintain an in-depth understanding of The Tilma Café menu and offerings

· Take food and drink orders while maintaining a friendly and helpful demeanor, accurately enter orders into point-of-sale system, keeping in mind any food allergies

· Work together with cooks and baristas for prompt, accurate delivery of food and beverages while retaining high-standards of plating, cleanliness, and food safety

· Continue to grow and develop one’s skills through personal development, research, and training so to advance the hospitality experience for the customers and staff

· Train your non-server teammates in your role so that they can proficiently step in when needed

· Cross train in other Cafe roles and develop proficient skills in these roles so to be able to step in when needed

· Collaborate with Café Manager to maintain facilities, tableware, equipment, etc. for smooth day-to-day operations – including assisting with clearing tables, rearranging tables to seat parties appropriately, cleaning at the end of a shift, etc.

· Complete all side work with diligence, attention to detail, and timeliness

· Report consistent success and failure points to Café Manager to improve resources and processes

· Perform as a team to serve our guests in a culture of gratitude, accountability, and reliance on the Lord

· Other duties as assigned by the Café Manager

Qualifications

Candidates have a passion for hospitality, quality, and respect–ultimately creating an exceptional experience for each person served at The Tilma Café. This position requires servers to be on their feet for long periods of time and to consistently offer guests a joy-filled encounter. A good applicant can handle a fast-paced work environment and is prepared to execute tasks under stress with excellence and consistency. Necessary skills and abilities include: superior communication skills, technological proficiency, ability to manage several tasks at once, capability to problem-solve, selfless teamwork, and excellent hospitality. Prior experience as a server in the restaurant industry preferred but not required.

Compensation

Commensurate with experience. Server roles are primarily tip-based positions. One’s increased mastery of the craft is typically rewarded with increased compensation.

Pay: $14.00 - $24.00 per hour

Expected hours: 8.0 – 40.0 per week

Work Location: In person