JOB TITLE: Server

STATUS: Regular, Exempt
DEPARTMENT: Front of House (FOH)
SUPERVISOR: General Manager / Assistant General Manager / Service Managers

We Lead With Intention
Pearl & Law Hospitality, founded by Biplaw Rai and Nyacko Pearl Perry, is the home of Comfort Kitchen—recognized as Best New Restaurant by both Boston Magazine and The Boston Globe, named one of the Top 50 Restaurants in America by The New York Times, and nominated for Best New Restaurant by the James Beard Foundation.

Our restaurants are rooted in creating deeply intentional dining experiences that bring people home to themselves and to one another. We honor the roots, stories, and daily life that shape our food, our team, and our spaces.

SUMMARY
Servers at Ama create a warm, memorable, and deeply hospitable dining experience for every guest. They are responsible for guiding guests through the menu, delivering food and beverages with precision, providing genuine hospitality, and maintaining a polished, professional presence throughout service.

Servers are expected to have strong food and beverage knowledge, awareness of timing and flow, and the ability to read guest cues while managing multiple tables with calm efficiency. This role requires an individual who leads with empathy, communicates clearly, and embodies Ama’s mission and values in every interaction.

GENERAL EXPECTATIONS

Act with professionalism, integrity, and intention while upholding the mission and values of Ama.

Welcome guests with warmth, enthusiasm, and presence, ensuring they feel cared for from start to finish.
Maintain a polished, gracious, and knowledgeable service style that elevates the guest experience.
Execute all duties with efficiency, respect, patience, and attention to detail.
Communicate effectively with FOH and BOH teams, contributing to smooth and coordinated service.
Represent Ama with professionalism in all interactions with guests, staff, vendors, and community partners.
Support a culture of inclusion, respect, empathy, and teamwork across all departments.

• Approach challenges with a solutions-oriented mindset and positive attitude.

DUTIES & RESPONSIBILITIES

Service & Hospitality

Provide attentive, friendly, and poised service throughout the guest experience.

Guide guests through menu items, allergens, flavor profiles, and chef-driven dishes with confidence.
Present food and beverages with accuracy and professionalism.
Anticipate guest needs, respond promptly, and resolve issues with tact and grace.
Read table cues and pace service thoughtfully to create a smooth dining experience.

Food & Beverage Knowledge

Maintain a strong understanding of all menu items, ingredients, cooking techniques, and sourcing philosophy.

Understand Ama’s beverage program, including cocktails, spirits, wine, beer, and non-alcoholic offerings.
Stay current on menu changes, specials, and seasonal updates.
Communicate allergen and dietary information accurately and follow all safety protocols.

Operational Responsibilities

Accurately input orders into the POS and ensure proper routing of modifiers and seat numbers.

Close out tables, handle payments, and follow all cash-handling protocols.
Maintain cleanliness and organization of service stations, dining room, and side work areas.
Assist with table maintenance including marking courses, clearing, resetting, and polishing.
Complete opening, mid-shift, and closing side work as assigned.

Teamwork & Communication

Work closely with servers, bartenders, runners, hosts, and BOH teams to ensure seamless service.

Support teammates by running food, refilling water, assisting with resets, and communicating guest needs.
Participate in pre-shift meetings, tastings, and ongoing training sessions.

Physical Requirements

Stand and walk for extended periods (8–10 hours).

Lift up to 25 lbs. and move quickly in a fast-paced environment.
Work nights, weekends, and holidays as needed.

QUALIFICATIONS

Minimum of 1–2 years of serving experience in a full-service, high-volume, or chef-driven restaurant.

Strong communication skills and ability to multitask under pressure.
Knowledge of food, cocktails, wine, and hospitality best practices.
Calm, kind, and confident presence when interacting with guests.

• Must align with Ama’s values of equity, sustainability, community, and hospitality.

COMPENSATION & BENEFITS

Hourly Rate

Tipped position, paid in accordance with Massachusetts Tip Law and the restaurant’s payroll schedule.

Paid Time Off

One (1) week (40 hours) of paid sick time per year.

Additional Benefits

Discounted staff meals during work shifts.

Participation in hospitality events, staff outings, training, and industry partnerships.

COMMENTS
This job description reflects the key responsibilities of the Server role but is not exhaustive. Duties may shift based on the needs of Ama and its leadership. Flexibility—including nights, weekends, and holidays—is essential.