Server

Pay rate includes base pay of $5/hr + average tips

Description

OTTO ( [òt-to] /'o:tto/, meaning: eight) is not just your average neighborhood pizza shop, it is a home to artists, innovators, visionaries and food connoisseurs turning the ordinary Italian pie into an extraordinary experience! Our mission is to revolutionize pizza and create memories worth sharing! In addition to being part of a creative, friendly team OTTO employees are truly valued and have access to free meals while on shift, flexible schedules and a full benefits package for all full – time individuals.

POSITION SUMMARY

As a Server you will be responsible for the selling and serving of all menu items including beverages. This role serves to create the overall guest experience and acts as a liaison between the guest and the kitchen.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include but are not limited to the following.

• Greet all guests when they are seated in the restaurant dining area.
• Interact with guests in a fast/friendly manner for the entirety of their stay.
• Maintain current knowledge of the food preparation and ingredients for all menu items.
• Answer all questions regarding the menu.
• Take orders from guests using a POS software system, order slips or by memorization. Upsell items when appropriate.
• Check identification of guests who order alcoholic beverages to ensure they are of legal age.
• Carefully note any dietary/allergy items when taking orders.
• Properly communicate the order to the kitchen staff for preparation.
• Properly distribute prepared items from the kitchen to the guests.
• Check in on guests throughout their visit to ensure their needs are met.
• Operate Foodtec system to ring orders on a check.
• Accept multiple forms of payment and provide correct change to the customer when needed.
• Check dishes and kitchenware for cleanliness and presentation and report any issues to MOD.
• Perform cleaning side work; ensures that the dining room is a clean and neat area for guests.
• Answer incoming calls and address customer queries and take orders when necessary.
• Comply with established sanitation standards, safety, personal hygiene, and health standards.
• Perform closing activities such as cleaning chairs and tables, stacking chairs, preparing stations for morning shift.
• Complete all service paperwork as required.
• Maintain a clean and neat appearance; comply with company dress policy.
• Perform other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS (Knowledge, Skills, and Abilities)

• Ability to read and comprehend labels, directions, menus, safety documents, and other work-related documents.
• Ability to work independently with little supervision required.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within timeframe of standard policies and procedures.
• Ability to multi-task and prioritize in a busy, fast-growth environment.
• Ability to work well in a team.
• Ability to take direction when needed.
• Ability to pay attention to detail.
• Strong verbal communication required.
• Willingness to work days, evenings and weekends as required.
• Excellent customer service REQUIRED.
• Experience strongly preferred.
• Ability to complete and pass the ServSafe course as/if directed by GM.
• Open availability a MUST.
• Must meet state age requirements when serving/selling alcohol.