Server

The Server at Tall Grass at MMoCA plays a key role in supporting our bartenders and other staff. The Server will ensures that guests receive prompt, courteous, safe, and aesthetically pleasing beverage service, while supporting the Museum’s mission and guest experience standards. The Server must maintain professional composure in high-traffic settings, uphold all applicable laws and internal policies, and partner with the events team to execute smooth operations.

Key ResponsibilitiesDining Room Setup & Breakdown

• Set and prepare dining areas before each shift, ensuring tables, chairs, menus, utensils, glassware, and condiments are clean and properly arranged.
• Assist with opening and closing duties, including resetting tables, cleaning service areas, and restocking supplies.
• Maintain organized and presentable dining and service areas throughout the shift.
• Assist with moving and organizing supplies, equipment, and table settings as needed.

Food & Beverage Service

• Greet guests promptly and provide friendly, attentive, and professional table service.
• Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff.
• Deliver food and beverages efficiently while ensuring orders are accurate and presented properly.
• Check on guests throughout their meals, anticipate their needs, and provide additional items such as refills, condiments, and utensils.
• Clear and reset tables efficiently while maintaining a clean and welcoming dining environment.
• Communicate food allergies, dietary restrictions, special requests, and order changes to appropriate staff.
• Monitor guest behavior and follow restaurant policies regarding alcohol service and responsible beverage service.

Customer Service & Guest Relations

• Create a welcoming and positive dining experience for every guest.
• Respond to guest questions, requests, and concerns in a courteous and professional manner.
• Resolve customer concerns when possible and communicate issues to a manager when necessary.
• Provide knowledgeable and accurate information about menu items, ingredients, specials, and restaurant policies.
• Demonstrate professionalism, patience, and a positive attitude during busy or high-volume service periods.

Cash Handling & Order Accuracy

• Accurately process cash, credit card, and other payment transactions.
• Handle checks, receipts, discounts, gift cards, and vouchers according to restaurant procedures.
• Reconcile payments and complete assigned closing procedures accurately.
• Ensure orders are entered correctly and communicate with kitchen and bar staff to minimize errors.

Health, Safety & Sanitation

• Follow all federal, state, and local food safety, sanitation, and alcohol service regulations.
• Maintain clean and sanitary tables, dining areas, service stations, and workspaces.
• Follow proper procedures for handling food, beverages, dishes, and utensils.
• Communicate spills, hazards, damaged equipment, or safety concerns to management promptly.
• Follow restaurant policies regarding emergency procedures, guest safety, and workplace cleanliness.

Support & Collaboration

• Work closely with servers, hosts, bartenders, kitchen staff, bussers, and managers to ensure smooth and efficient service.
• Assist coworkers with table service, food running, bussing, restocking, and other tasks as needed.
• Communicate clearly with team members regarding guest needs, special requests, and service issues.
• Participate in staff meetings, training, and pre-shift briefings.
• Maintain a professional, respectful, and team-oriented attitude throughout each shift.
• Support the restaurant’s commitment to excellent hospitality, inclusion, and a positive guest experience.

Qualifications & Skills

Required:

• Minimum 2 years of restaurant service experience in a busy, customer-facing environment.
• Strong customer service skills, including clear communication and composure under pressure.
• Able to multitask efficiently in fast-paced service settings.Proficiency in cash handling / POS systems and basic arithmetic.
• Flexibility to work evenings, weekends, occasional holidays.
• Physical capacity to stand for extended periods; lift/move supplies (e.g., up to 25–50 lbs); bend, reach, carry trays.
• High level of reliability, punctuality, and professionalism.
• Ability to pass background check.
• Contribute to MMoCA's initiatives to expand and advance diversity, equity, access, and inclusion
• Help staff Art Fair on the Square as needed, alongside other MMoCA colleagues, traditionally held the second weekend in July.

Preferred / Helpful:

• Experience in museum, gallery, or cultural institution event settings.
• Familiarity with fine wine, craft cocktails, or premium beverage trends.
• Experience in large-scale or high-profile events (galas, fundraisers).
• Training or certification in responsible beverage service or alcohol awareness.
• Knowledge of MMoCA’s mission, exhibitions, and visitor profiles.

Working Conditions & Physical Requirements

• Work is primarily indoors but often includes outdoor or mixed-venue settings (e.g., rooftop).
• Evening, weekend, and occasional holiday hours are inherent to the role.
• The environment may include loud music, dim lighting, crowded rooms, and elevated foot traffic.
• Requires ability to stand, walk, carry, bend, lift, reach, and handle repetitive motions throughout shifts.
• May require frequent lifting and carrying of supplies, trays, or boxes up to the stated weight limit.
• Exposure to temperature variations (cold from refrigerators/ice, heat from bars, etc.).
• Must adhere to MMoCA’s safety, security, and emergency policies.

Pay: $7.25 per hour

Benefits:

• Flexible schedule
• Paid training

Work Location: In person