Server

About the role

This position plays an important role in providing the best experience to customers through friendly, fast, and professional service, and ensuring products are presented well according to company standards.

Key responsibilities

• Welcome and serve customers with friendliness, courtesy, and professionalism
• Provide information about products, donut varieties, beverages, and ongoing promotional programs
• Help customers choose products according to their needs and preferences
• Prepare, package, and present customer orders correctly and according to operational standards
• Maintain availability, neatness, and cleanliness of product displays to remain attractive to customers
• Perform product upselling to support outlet sales targets
• Ensure service areas and work areas are always clean, neat, and comfortable
• Handle customer questions, feedback, and complaints professionally
• Assist with daily operational activities, including outlet opening and closing processes
• Coordinate with outlet team to ensure service runs effectively and meets company standards

About you

• Minimum education: SMA/SMK or equivalent
• Good communication skills and enjoy interacting with customers
• Neat appearance, clean presentation, and positive work attitude
• Honest, disciplined, responsible, and able to work in a team
• Willing to work with shift system, including weekends and national holidays
• Orientation towards customer service and sales target achievement
• Experience in Food & Beverage, restaurants, cafés, bakery, or retail is a plus
• Understanding of basic customer service principles
• Ability to offer and recommend products to customers
• Able to work in a dynamic environment with high work mobility