Server

Apply online: https://www.merchantsonmass.com/jobs/

About Merchants...

Merchants is owned and operated locally with a passion for supporting their local community. It all starts with the menu – they work with their neighbors to bring the best of what's locally available to the table for a great meal.

The menu is full of familiar dishes, reimagined through the Merchants lens of seasonal + local + flexible + fun. The bar program is anchored by 15 craft beers on tap, and supported by a solid wine list and seasonal, hand-crafted cocktails.

Server Position Description

Objective // To take care of every guest as a personal guest; to respect and support your coworkers; to embrace and contribute to our mission of supporting local farmers and our community.

Values // Each Merchants team member is expected to understand and act in the spirit of our company values:

// Hospitality – making guests feel comfortable, satisfied and heard

// Integrity – acting honestly, fairly and in the best interest of Merchants

// Passion – taking pride in your work and actively contributing to our collective success

// Community – supporting and improving our community in all we do

Requirements // Each employee must have strong command of the following capabilities to earn a Server position:

// Experience – at least 1 year of high-volume serving experience is required, but 2+ years of high-volume and/or fine-dining is preferred

// Professionalism – the ability to work in a fast-paced and stressful environment without losing composure; showing respect for coworkers, management and guests

// Communication Skills – must be able to pass information clearly to coworkers, management and guests

// Analytical Skills – must be able to analyze several contending options in the course of work and make the best decision for the restaurant as quickly as possible

// Accuracy – ability to execute assigned tasks precisely and quickly

// Physicality – ability to work on your feet for 8+ hours per day, ability to lift 30lbs

// Hygiene – personal care and maintenance to ensure nails and hair are well maintained and meet health code requirements; overall clean and tidy appearance

// Follow the Merchants Steps of Service, including:

// Hospitality – your primary responsibility is to curate a guest experience that exceeds expectations, beginning with a warm introduction and following with standard Merchants Steps of Service. Guests should feel welcome and well taken-care of.

// Menu Knowledge – you must know all food and beverage offerings including portion sizes, price, components, presentation, dietary flexibilities and sourcing. Menu tests will be administered occasionally and you must receive a passing grade to maintain your shifts on the schedule. If retakes are necessary, you will be off the schedule until a passing grade is achieved.

• Managing your Section: moving constantly, developing a rotation amongst the tables in your section so that everyone gets evenly paced, great service, and courses come out to our guests in a timely manner.
• Maintaining your Section: it is a team effort among the servers, server assistants, and hosts to ensure that all dining areas are being bussed and tables flipped, but ultimately it is the server’s responsibility to maintain their section, accommodating guests’ needs as they arise, and keeping tables tidy for guest comfort and so they are ready for the next step of service.

Job Types: Full-time, Part-time

Pay: From $2.13 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Application Question(s):

• This position requires you to be 21 years or older.

Work Location: In person