Server

POSITION PURPOSE

The Server position creates legendary experiences for guests by effectively presenting food and beverage options in a personalized and enthusiastic manner. Servers focus their attention on guests in the dining room area of the sports bar.

RESPONSIBILITIES

• Makes personal connections with guests through engaging conversation and creates a fun environment with an energized presence
• Supports team service by running drinks and food throughout the sports bar, paying close attention to pivot points/seat numbers
• Takes orders in assigned station according to steps of service
• Assesses guests’ needs and displays salesmanship by recommending items, upselling add-ons and customizations to enhance the guests’ experience
• Engages in teamwork to ensure their guests and their server buddy’s guests’ needs are met in a timely manner
• Utilizes point-of-sale (POS) system for food and beverage orders and payment transactions
• Diligently follows safety requirements and models behavior that protects them and others
• Checks identification to ensure guests meet minimum age requirements for consumption of alcoholic beverages and complies with Responsible Alcohol Service

(RAS) procedures as defined by federal and state laws

• Stays current on all federal, state, local and company required training and certifications
• Quality checks food presentation, adherence to recipes and order accuracy, paying close attention to any noted special requests/modifiers and allergies
• Completes final presentation of all products, including adding celery/carrots and dipping sauces (e.g. ranch, blue cheese, etc.) to the plate up
• Pre-busses tables within assigned station and throughout the rest of the sports bar as needed
• Ensures guests’ needs are met during their visit including timely check backs, refills, ordering of additional items or other requests by the guest as required
• Busses, cleans and sanitizes tables and chairs according to company standards
• Properly resets tables for future guests
• Other duties as assigned

J B DESCRIPTION

SERVER

KNOWLEDGE/SKILLS

• Superior guest service and hospitality skills
• Knowledge of proper sanitation, food safety, RAS and security procedures
• Strong verbal communication and interpersonal skills
• Skill in time management and organization with attention to detail
• Ability to take direction and execute team and BWW objectives
• Capacity to follow specific service time and guidelines
• Ability to maintain a high degree of pace and intensity for an extended period of time

BUFFALO WILD WINGS CULTURE

Create Legendary Experiences

• Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)
• Shows an understanding of the organization’s products, offerings, and service standards
• Understands what makes us different from our competition and the evolving playing field around us
• Responds to guest (internal/external) requests and concerns promptly and in a positive manner
• Impresses guests (internal/external) with exceptional service and helps create stories worth telling

Sportsmanship/Fun

• Sees success as the entire team working together
• Creates a fun atmosphere for the guest and the rest of the team
• Asks for help when needed to get the work done
• Makes others feel valued and part of the team
• Comes across as friendly, approachable, and upbeat. Engages guests

(internal/external) in a way that makes them feel welcomed and recognized

• Shows appreciation for the team

Hustle

• Has a pep in their step providing a high energy event in the sports bar
• Quickly recognizes issues and problems that need immediate attention. Uses the

BLAST model and calls a “fumble” to resolve the situation

• Accepts accountability and feedback for actions and results
• Shows initiative and a sense of urgency

JOB DESCRIPTION

SERVER

Spontaneity

• Adaptable while being their own authentic self
• Looks for and acts on ways to improve business results and personal performance
• Accepts and champions change
• Thinks ahead

EDUCATION/EXPERIENCE

Required

• Minimum age to serve alcoholic beverages (per applicable law)
• Certified in any state, county, or local food handling and alcohol service requirements

Preferred

• Prior service experience; ideally in a high-volume, full-service restaurant

PHYSICAL DEMANDS

This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment. If asked to perform task outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Work Remotely

• No

Pay: $15.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Experience:

• Full Service Servers: 1 year (Preferred)
• Serving: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person