Server

Job Title : Server

Location(s) : Saint Florian

Terms : Part Time, Full Time

Compensation :$11.00 + Tips (Average $35+ Per Hour)

Reports to : General Manager

Scope : Floor - Guest Interactive Role

Position Summary :

Servers are the direct connection to guests in regard to both guest experience, communication, and the management of expectations in our restaurant. Servers on our Front of House Team are personable, attentive, able to multitask, and able to manage their workload while maintaining a cool head and prioritizing the guest’s needs and feedback. In addition to guest interactions and meal-period services, servers perform tasks commonly associated with the position, such as polishing silverware, glassware, and basic cleaning duties.

Servers are encouraged to learn and approach their position from a point of curiosity and methodology. They are expected to know the details of the menu and how to navigate guest questions, always relying on their team and Leadership to support any additional knowledge or to satisfy guest needs. We believe that creating an environment of accountability and learning fosters a culture of self-improvement and diligence, and strive to create a culture where growth and development are rewarded with the possibility of additional advancement and opportunities.

Servers report directly to the General Manager, who is overseen by the restaurant’s Ownership. The entire Leadership Team is always available for any questions or concerns that you may have, and we encourage an open door communication policy with all work-related items during appropriate time periods. All employees and managers are expected to conduct themselves calmly and respectfully in all interactions, and to maintain the standards set forth in our employee handbook while on premises or representing the company, embodying the essence of hospitality in all guest and staff interactions.

Responsibilities :

The Key Responsibilities of Servers are :

• Maintain a Clean, Organized, and Prepared Dining Room for Service
• Interact with Guests with True Hospitality, a Sense of Calm, and High Levels of Professionalism
• Maintain a Neat Appearance Per the Handbook Guidelines for Uniform Standards
• Arrive to Work Punctually and with Proper Presentation and Preparedness
• Check In With Leadership Upon Arrival
• Maintain Up to Date Knowledge of Menus, Upcoming Changes, and Restaurant Events
• Precise knowledge of Toast POS system
• Accurately enter customer’s orders in POS system
• Complete Opening, Running, and Closing Side Work
• Inform Management of any Outages, Shorts, or Issues
• Report Immediately any Guest Issues to Management
• Maintain Server Station Pars and Needs
• Clock In and Out Daily, as Well as for Breaks, Reporting any Issues or Lapses to Management Immediately
• Additional Tasks as Assigned, such as Cleaning, Stocking, Organization, Moving Furniture, and Other Tasks as Assigned by Management and Leadership

Requirements :

All Front of House Positions have the Following Physical Demands. Please Notify Leadership of any Necessary Accommodations You May Have :

• The Ability to Lift & Manipulate up to 25 Pounds on a Regular Basis
• The Ability to Stand and Exert Well-Paced Mobility for Your Shift Length
• The Ability to Push and Pull Carts or Other Items as Needed
• Must Be Able to Kneel, Bend, Stoop, Squat, Reach, Navigate Stairs and Stretch to Fulfill Tasks
• Requires Grasping, Standing, Walking, Repetitive Motions, Hearing Ability, Visual Acuity, Entry into Hot/Cold Spaces, Working Indoors/Outdoors as Needed for Durations of Time

Qualifications :

All Servers Must Have the Following Experience and Ability Requirements :

• The Ability to Communicate and Receive Communication in English
• Previous Experience with Hospitality and Service Work
• Able to Accurately Read, Enter, and Ensure Fulfillment of Orders and Guest Needs
• Well Organized
• Exhibits a Sense of Urgency and Focus
• Team Player who Works Well with Others & Supports Their Peers
• Understanding of State, Local, and Internal Policies for Safe and Appropriate Food Handling and Compliance
• Works well Under Pressure

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Experience:

• Restaurant experience: 1 year (Preferred)

Ability to Commute:

• Hudson, NY 12534 (Required)

Ability to Relocate:

• Hudson, NY 12534: Relocate before starting work (Required)

Work Location: In person