Server

Hakuchō Server

ABOUT US

Hakuchō is a modern izakaya-style restaurant dedicated to providing a Japanese-inspired dining experience, bringing new flavors and experiences to our local culinary scene. Our menu features a selection of small plates, yakitori, katsus, as well as specialty cocktails, beer, and sake. We aim to provide a casual yet elevated setting for our guests to be able to commune over drinks and bar-style bites, typical of our favorite izakaya experiences in Japan.

JOB DESCRIPTION

We are currently seeking a skilled server to join our service team and ensure the highest standards of hospitality and guest satisfaction. The ideal candidate will possess excellent communication skills, and have a passion for delivering outstanding customer service. As a server at Hakuchō, you will play a key role in shaping the dining experience and fostering a positive and welcoming atmosphere for our guests.

RESPONSIBILITIES

• Welcome customers upon arrival and assist them in finding an appropriate table.
• Provide menus and inform guests about daily specials or promotions.
• Politely and attentively take food and beverage orders from customers.
• Answer any questions about menu items, preparation methods, or ingredients.
• Recommend dishes and beverages to enhance the dining experience.
• Upsell additional items or special promotions when appropriate.
• Ensure accurate transcription of customer orders and any special requests.
• Communicate dietary restrictions or allergies to the kitchen staff.
• Collaborate with kitchen and bar staff to ensure timely preparation and delivery of orders.
• Monitor the pacing of tables to provide a seamless dining experience.
• Maintain knowledge of the restaurant's drink menu and recommend pairings.
• Keep track of customer orders and manage the check/bill accurately.
• Process payments and return change promptly.
• Monitor and maintain the cleanliness and appearance of tables.
• Clear dishes and reset tables for the next guests.
• Interact with guests in a friendly and professional manner, addressing any concerns or special requests.
• Provide a high level of customer service to enhance the overall dining experience.
• Communicate effectively with kitchen and bar staff to ensure smooth service.
• Collaborate with other servers to manage multiple tables efficiently.
• Stay informed about the menu, including daily specials, ingredients, and preparation methods.
• Answer customer questions regarding the menu confidently.
• Attend training sessions to enhance product knowledge.
• Follow hygiene and safety guidelines, including proper handling of food and adherence to sanitation standards.
• Use personal protective equipment (PPE) as required.
• Address and resolve customer complaints or concerns professionally and promptly.
• Seek assistance from management when necessary.
• Assist in closing procedures, including cleaning and organizing the dining area.
• Prepare for the next shift by restocking necessary items.

REQUIREMENTS

• Previous experience as a server or in the hospitality industry is preferred.
• Friendly and personable with a focus on delivering a positive guest experience.
• Clear and effective verbal communication to take orders, provide recommendations, and interact with guests and team members.
• Ability to prioritize tasks and manage multiple tables efficiently in a fast-paced environment.
• Familiarity with point-of-sale (POS) systems for order entry and payment processing is helpful.
• Basic math skills for calculating bills, processing payments, and making change.
• Ability to stand and walk for long periods, often for the duration of a shift.
• Must be able to lift and carry trays, dishes, and other items up to 30 pounds.
• Comfortable working in a busy environment, including evenings, weekends, and holidays.
• Punctual, reliable, and committed to maintaining a professional appearance.
• Adherence to the restaurant’s uniform and grooming standards.
• 1-2 years of experience required.

COMPENSATION AND BENEFITS

• Opportunities for career growth and advancement within the company/restaurant group.
• Employee discounts on food and beverage offerings.
• Dental and Eye Insurance. (full-time only)
• Healthiest You (over the phone physical and mental health resource).
• We are also always looking for more ways to bring benefits to the team.
• $11.89/hr plus tips.

Hakuchō is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid training
• Vision insurance

Work Location: In person