Server

Summary

The server is responsible for providing meticulous food and beverage service to club members and guests.

Essential Duties and Responsibilities

• Clock in for shift ready to begin work in full dress uniform.
• Set up dining room and perform assigned side work.
• Provide immediate attention to all members and guests when they arrive.
• Obtain and maintain a working knowledge of all food menus.
• Take member/guest order.
• Use POS system to order member/guest meals and bar items, drinks, etc.
• Serve meals by placing dishes by courses in front of each person (ladies first).
• Meals are served from the left using the left arm and drinks are served from the right using the right arm.
• Check with member/guest regularly to ensure complete satisfaction. Replenish water, rolls and butter as needed.
• Assist in closing functions performing various tasks such as removing linen, bussing glasses, dishes, silver, flowers, etc.
• Remove dirty dishes without always waiting for the busser to do it.
• Suggest and serve dessert, coffee, tea or after-dinner drinks.
• After reviewing the check for any corrections, present the check to the member in leather binder.
• Be sure to advise supervisor of any complaints as soon as they occur.
• Perform clean-up duties and closing duties.
• Attend pre-meal meetings before service begins; attend training sessions when scheduled.
• Maintain proper uniform and grooming. Shirt must be tucked in while on club premises.
• Perform other tasks as requested by Supervisor, including those pertaining to other departments.
• Work in other areas/departments, as needed.
• Follows all safety procedures of the department.
• Set up and break-down rooms, and move furniture.
• Follows all policy and procedures as established by WVCC.

Education and/or Experience:

• Previous experience in customer service preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Friendly, welcoming, outgoing personality required
• Upbeat, positive and optimistic attitude required
• Effective verbal communication skills are a must
• Outstanding time management and organizational skills to work in a multi-task, fast-paced environment with general supervision
• Patient, courteous listener with the ability to show empathy required
• Ability to interact professionally with multiple levels of personnel within the organization internally and externally
• Highly motivated, self-starting professional

Physical Demands:

May sit, stand, stoop, bend and walk frequently during the day. May stand six (6) to ten (10) hours per day. May need to lift up to fifty (50) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount

Work Location: In person