Server Engineer

Why This Role Matters:

Support a 24x7x365 managed services environment by operating, maintaining, monitoring, and troubleshooting Dell physical servers, Windows Server, and Microsoft Hyper-V environments. Manage server health checks, Windows administration, Hyper-V VMs, replication, backup/recovery, failover/switchback, and DR activities. Handle Dell hardware incidents and support coordination, provide basic Linux VM support, and participate in the 24x7x365 on-call/standby roster.

How You’ll Make a Difference:

• Windows Server: Install, configure, patch, monitor, administer, and troubleshoot Windows Server 2019/2022+, including services, Event Viewer, performance, and connectivity.
• Microsoft Hyper-V: Manage Hyper-V hosts and VMs, including provisioning, resource allocation, virtual networking, virtual disks, and connectivity.
• Replication & DR: Monitor Hyper-V Replica and perform failover, failback, and switchback between production and DR sites.
• Backup & Recovery: Perform server/VM backup, restoration, recovery validation, and troubleshoot backup failures.
• Dell Server Hardware: Perform hardware health checks and troubleshooting for CPU, memory, disks, RAID, power, cooling, and network components using iDRAC and Lifecycle Controller.
• Dell Support: Manage Dell hardware incidents, support cases, warranty coordination, component replacement, and post-repair validation.
• Performance & Troubleshooting: Monitor server performance and troubleshoot Windows OS, storage, RAID, SAN, networking, DNS, and connectivity issues.
• Linux & Monitoring: Provide basic support for RHEL/Rocky Linux VMs and monitor infrastructure using tools such as Zabbix.
• Maintenance & DR: Perform patching, updates, firmware activities, routine maintenance, and participate in DR exercises.
• Incident & Vendor Management: Investigate incidents, perform root cause analysis, escalate issues, maintain documentation, and coordinate with vendors.
• 24x7x365 On-Call: Participate in on-call/standby support for critical incidents, maintenance, and DR activities, including remote or onsite support when required.
• Level 2 Support & Knowledge Transfer: Provide L2 technical support, mentor L1 staff, and develop SOPs and troubleshooting guides

What You’ll Bring:

• Bachelor’s Degree in Computer Science, IT, or related discipline.
• 3–5 years of hands-on experience in Windows Server, physical servers, and infrastructure troubleshooting.
• Strong knowledge of Microsoft Hyper-V, including VM management, replication, backup/recovery, failover, and switchback.
• Experience with Windows Server 2019/2022+ in a production environment.
• Hands-on experience with Dell servers, iDRAC, Lifecycle Controller, hardware troubleshooting, and Dell Support cases.
• Good knowledge of Windows troubleshooting, RAID, storage, SAN, and server networking.
• Basic knowledge of RHEL/Rocky Linux and experience with Zabbix is an advantage.
• Understanding of incident, problem, change, and escalation management.
• Strong troubleshooting, analytical, documentation, and vendor coordination skills.
• Willing to provide standby/on call support when required.