Server FT (Fort Ruger Store)

link to career page

https://www.hrsymphony.com/hrs/route/careers/CUHawaii

Korea’s leading convenience store brand, CU, has arrived in Hawai‘i!

CU is a global convenience store chain operating approximately 19,000 stores worldwide.

We’re looking for dedicated and friendly team members at our Fort Ruger location to grow together with CU Hawai‘i.

Job Summary
The Server provides front-of-house service at CU Hawaii's Fort Ruger location, a casual dine-in
and take-out restaurant serving bentos, musubis, poke, and poke bowls for breakfast, lunch,
and dinner. This role combines server, host, busser, runner, cashier, and poke counter
responsibilities to deliver fast, friendly, and accurate service across dine-in and take-out,
including the 10:00 AM–8:00 PM take-out counter. The Server also supports the kitchen with
light prep duties such as building and refilling sauces, preparing garnishes, and prepping
salads. This is a full-time position with a regular work schedule of 30 or more hours per week.

Key Responsibilities

Guest Service & Hosting

• Greet and seat guests promptly; manage the host stand and dining room flow during peak periods.
• Take accurate dine-in and take-out orders, answering menu questions and making recommendations.
• Deliver food and drinks to tables promptly, proactively check in with guests, refill water and solicit drink re-orders to ensure satisfaction.
• Address guest questions, concerns, or requests promptly and professionally, escalating to management as needed.
• Serve non-alcoholic beverages, bottled and draft alcoholic beverages, and drinks mixed by the bartender to guests, in accordance with all applicable alcohol service laws and regulations.

Order & Payment Processing

• Operate the point-of-sale (POS) system to enter orders and process cash, card, and digital payments accurately.
• Staff the poke counter, portioning and serving poke and poke bowl orders to recipe and portion standards.
• Support the 10:00 AM–8:00 PM take-out counter, ensuring orders are accurate, complete, and ready on time.
• Handle cash drawer responsibilities, including accurate counts and reconciliation as assigned.
• Answer the phone, take accurate phone-in orders, and ensure timely pickup.

Bussing & Dining Room Maintenance

• Bus and reset tables promptly between guests, maintaining a clean and welcoming dining room throughout breakfast, lunch, and dinner service, 6:00 AM–8:00 PM.
• Restock service stations, condiments, and dining room supplies throughout the shift.
• Maintain cleanliness of the dining room, host stand, and front-of-house areas, including floors and restrooms as assigned

Food Running & Light Prep

• Run food from the kitchen to tables and take-out orders accurately and promptly.
• Pre-build and refill sauces to recipe standards throughout the shift.
• Create garnishes and prep salads according to recipe and presentation standards.
• Follow food safety and sanitation procedures when handling and prepping food items.

Qualifications

• Previous experience in a server, host, cashier, or related restaurant role preferred but not required.
• Friendly, customer-focused attitude with strong communication skills.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Basic math skills for cash handling and POS operation.
• Current Hawaii Food Handler Certification (or ability to obtain before first shift).
• Able to stand and walk for extended periods, up to a full shift, and lift up to 50 lbs (carrying trays and bussing tubs).
• Comfortable working near poke and raw fish and following related food safety practices for poke counter duties.
• Flexible scheduling and open availability, including early mornings, evenings, weekends, and holidays.
• Able to handle and serve alcohol as permitted by law including must be at least 18 years of age; must follow all laws and company policies regarding the responsible service of alcohol.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Compensation

• $16 per hour + tips

Benefits

• PTO and paid company holidays including Floating Holidays
• Choice of HMSA/HDS or Kaiser health insurance coverage
• 401(k) plan with company match
• Opportunities for professional advancement with a growing local company