Server Management L1

Details

Server Management L1

Category: IT Support

Qualification: B Tech / BE or equivalent. MCSE, ITIL

Experience: 3 - 6 years

Location: Mumbai Bandra Kurla

Duties and Responsibilities

Key Skills

• Proven ability to maintain high server uptime and system performance
• Timely resolution of incidents and service requests (P2–P4)
• Accurate documentation of changes, incidents, and configurations
• Strong adherence to operational standards and best practices
• Experience with Windows Server (2016/2019/2022), VMware, and Hyper-V
• Familiarity with server monitoring tools like Dell OME, HP SIM, and SCOM
• Proficient in managing DNS, File Server, RDP Gateway, and Print Services

Work Environment

• 24/7 support environment
• 6 working days per week with a rotating weekly off

Job Responsibilities Server Administration & Maintenance:

• Administer and monitor Windows Server environments (2016, 2019, 2022)
• Manage physical and virtual servers using VMware and Hyper-V
• Perform server provisioning, decommissioning, patching, and backup operations
• Handle local user accounts and manage network share permissions

Monitoring & Support

• Monitor hardware health using Dell OME, HP SIM, and initiate replacements as required
• Use SCOM or similar tools for performance monitoring and alert response
• Troubleshoot and configure services like DNS, RDP Gateway, and File/Print services
• Coordinate with L2 support and external teams to ensure seamless operations
• Support ITIL-based operations including incident, change, and problem management