Server operation engineer

Role Summary:

Function & Position: Server Operation Engineer Junior level

Career Stage: Assistant Engineer / Engineer

Interfaces: Server Operations and Monitoring support, Incident Management, Preventive

Maintenance.

24X7 Shift Working: Yes (24*7 Rotational shift)

Responsibilities:

• Monitor VM hosted enterprise applications and respond to production incidents.
• Perform incident analysis, troubleshooting, service restoration, and SLA-based resolution.
• Execute approved production changes, application deployments, and rollback activities.
• Perform log monitoring and analysis for issue investigation and health checks.
• Execute scheduled application and server patch installations and validate post-patch functionality.
• Monitor application availability, batch jobs, and health of the system.
• Manage ITSM activities, including Incident, Problem, Change, Service Request, and Knowledge Management.
• Coordinate with L3 Development, Infrastructure, Database, and Network teams for issue resolution.
• Create and maintain operational documentation, SOPs, and support knowledge base.
• Participate in 247 shift operations and handover activities.

Required Skills

• Experience in L2 Enterprise Application Production Support
• Linux/Unix and basic shell commands/bash scripting
• Basic SQL for data verification
• Log analysis and troubleshooting.
• WinSCP, Tera Term/SSH
• Git (basic repository access)
• Application monitoring tools
• ITSM tools (e.g., ServiceNow, JIRA, Remedy)
• ITIL Incident, Problem, Change, and Service Request Management

Good to Have

• Experience supporting Java applications in production
• Experience of python scripting.
• Basic understanding of Nodejs http server
• Experience with Jenkins (deployment execution/monitoring)
• Experience with any monitoring tools such as Grafana, Prometheus, Zabbix, Nagios, or Splunk
• Basic understanding of Oracle, PostgreSQL, or MySQL databases.

Prerequisites:

• Industry experience: Telecom / Networking Server Maintenance experience
• Years of experience: 1-4 years
• Experience in operation and maintenance of telecommunications servers or large enterprise networks (1~3 years)
• Experience in automation tools development.

Base Location: Chennai

Preferred candidate profile