Server (Shift Leader)

Lead Servers in providing a friendly, responsive service to create an exceptional dining experience for all guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return. (Experience Maker)

Description

[Responsibilities]

1. Enforce, train, oversee, and regulate workflow

• Fair work distribution
• Train members for the designated positions
• Organize work flows regularly
• Enforce QSC&V
• Oversee problems within all operations
• Regulate FOH workflow
• Managing customer relations
• Managing employee relations (Team building)
• Promote, work, and act in a manner consistent with the mission of ALMGHospitality.com/operations.
• Greet loudly and thank guests for their visit.
• Understand and explain all menu items and variations.
• Receive and input orders into POS system and receive payments.
• Monitor and observe guests dining experience to ensure guests are satisfied.
• Actively monitor all on-line orders for any special errors, follow protocol to report and claim credit.
• Bus tables by removing dishes and trash and set up for the next guest.
• Answering phone calls in polite manner for all to-go orders, complains and directions.
• Stock up or set up food stations and dining area.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Coordinate with and assist fellow employees to ensure guest service standards and efficient operations.

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Experience:

• Restaurant Management: 2 years (Required)

Language:

• English (Required)
• Korean (Required)

License/Certification:

• Food Handler Certification (Required)

Work Location: In person