Server Staff

LINCOLNSHIRE, IL

JOB TITLE: SERVER STAFF
DEPARTMENT: FOOD & BEVERAGE
REPORTS TO: RESTAURANT MANAGER
ISSUE DATE: JUNE 24, 2019

PURPOSE AND PERFORMANCE GOALS
Provide quality, value-added professional service in the restaurant department to exceed brand standards for food service, guest helpfulness, and guest friendliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To enhance our guests with good, prompt and courteous foodservice, and by providing and enjoyable function from start to finish. Essential duties and responsibilities include the following (other duties may be assigned):

• Check station assigned, prior to opening, for cleanliness of tables and chairs, proper placement of condiments, table accessories, china, glassware and silverware on tables.
• Prepares dressing, creamer, butter, rolls, salt, pepper, coffee & tea.
• Meets and greets guests as they are seated.
• Be aware of daily specials, soups and drinks
• Be knowledgeable of all menu items, their garnish, contents and preparation methods
• Answers guest questions about the menu, and knows proper beverage, liquor and wine service
• Records food and beverage order legibly on check, orders and picks up food promptly.
• Serves and refreshes all beverage needs, serves and clears food and used dishes as needed.
• Presents check and collect payment, operating point of sale equipment accurately.
• Special attention should be made to finer points of service, i.e. water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.
• Exceeds guest expectations, with proper attitude and prompt service.

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

EDUCATION AND/OR EXPERIENCE
High school diploma or GED; 6 months serving experience.

LANGUAGE SKILLS
Must be able to communicate clearly with guests, customers, supervisors and fellow employees.

MATHEMATICAL SKILLS – Not applicable

REASONING ABILITY
Must be able to analyze routine data to make appropriate judgments regarding banquet processes. Must be able to use appropriate judgments as it pertains to supervisory duties.

CERTIFICATES, LICENSES, REGISTRATIONS
BASSET certification
Illinois Food Handler certification

PHYSICAL DEMANDS
Practice correct safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Must be able to lift/push/pull 50 pounds. Required to walk, stand, bend, crouch, kneel, and reach. Requires ability to reach, grasp and feel.

HOURS
Due to the business demands of the hospitality industry, and the fact that the resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demand, hours may be reduced at any time.

• Employees are held accountable for all duties of job -

Acknowledgement:
I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description may be modified in writing at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at will" basis.