Server Support Engineer

Role description

Job Title: Server Support Engineer

Location: Houston, TX (Onsite)

Experience 5 to 7 Years

Environment On Prem Data Centers VMware Hyper V Storage Backup Automation

Role Summary

The On Premises Server Support Engineer is responsible for end to end server infrastructure operations including virtualization platforms storage backup performance monitoring security compliance capacity planning and automation The role provides advanced L2L3 support leads deep technical troubleshooting supports DR activities and ensures adherence to Quanta security compliance and operational standards across on premises environments

Key Responsibilities

1 Server Provisioning Lifecycle Management

Perform server provisioning and resource allocation as per approved standards

Manage server lifecycle including build configuration scaling maintenance and decommissioning

Install and configure guest virtual machine operating systems

Execute startstop operations for servers and VMs as part of planned and operational activities

Provide hands and feet support for identified server rooms excluding CoLo data centers

2 Virtualization Hypervisor Administration

Administer VMware and Hyper V environments

Configure and manage

oHA and DRS settings

oResource pools

oAffinity and anti affinity rules

Assist with cluster sizing failover behavior DR runbooks recovery sequencing and DR drills

Perform deep triage across infrastructure layers including compute network storage control plane and identity

Lead technical troubleshooting and escalations with VMware Microsoft and storage vendors

3 Monitoring Performance Health Checks

Perform remote host monitoring and performance tuning

Conduct regular health checks including alarms system roles and configuration validation

Monitor servers using Dynatrace

Perform detailed technical troubleshooting of infrastructure performance issues

Analyse datastore performance latency queue depth and multipathing behavior in coordination with storage teams

4 Patch Security Compliance Management

Execute monthly patch management for servers and hypervisors

Implement CIS Benchmarks for platform hardening

Apply server and hypervisor hardening standards including secure configurations logging policies and privileged access controls

Ensure adherence to Quanta compliance security standards and governance guardrails

5 Backup Recovery Operations

Manage backup operations for production and non production workloads as per Quanta policies

Monitor backup jobs and perform daily backup health checks

Troubleshoot backup failures and execute scheduled or ad hoc restore requests

Apply and manage backup policies

Tune backup performance by optimizing

oThroughput and concurrency

oProxy sizing

oNetwork paths

oStorage IO performance

Lead root cause analysis for chronic backup failures

Participate in annual DR activities and DR drills

6 Storage Management

Implement storage provisioning requests and access controls as per approved standards

Manage storage operations

oCreate delete sync storage blobs

oTrack datastore LUN and volume utilization

oMonitor thin provisioning risks and snapshot reserve usage

Perform standard tasks

oDatastore expansion

oVM disk extension

Execute snapshot creation and removal policies and manage snapshot growth risks

Perform basic storage performance troubleshooting

Assist Quanta in defining

oStorage tiers

oStorage resiliency and DR procedures

7 Capacity Planning Reporting

Recommend capacity planning for servers virtualization backup and storage

Produce weekly reports including

oBackup success rates

oFailure trends

oMissed backups

Generate capacity planning and forecasting reports for storage and infrastructure

8 Automation Operational Excellence

Develop and maintain automation using PowerShell or equivalent scripting tools

Automate

oServer and VM provisioning

oPatch orchestration

oBackup validation

oHealth checks

oCompliance verification

oReporting and failure remediation

Maintain CMDB and inventory updates including storage mapping documentation

Plan and execute firmware upgrades non disruptive updates and controller upgrades

Collect diagnostic data logs performance metrics error signatures for L3vendor escalation

Required Skills Experience

5 years of experience in on premises server virtualization storage and backup support

Strong hands on experience with

oVMware and Hyper V

oEnterprise backup solution

Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision

• Short Term and Long-Term Disability Coverage

• 401(k) Plan with Company match

• Life Insurance

• Vacation Time, Sick Leave, Paid Holidays

• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.

Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of

this posting.
LTIMindtree  is an equal opportunity employer that is committed to diversity in the workplace. Our

employment decisions are made without regard to race, color, creed, religion, sex (including

pregnancy, childbirth or related medical conditions), gender identity or expression, national origin,

ancestry, age, family-care status, veteran status, marital status, civil union status, domestic

partnership status, military service, handicap or disability or history of handicap or disability, genetic

information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation

or preference, or any other characteristic protected by applicable federal, state, or local law, except

where such considerations are bona fide occupational qualifications permitted by law.