Server Support Engineer

As a Server support engineer at HIOX India, the main task is to support and resolve queries of customers on hosting and domain registration independently through our ticket system, email, live chat or phone promptly. You are responsible for providing professional technical support on server issues as well as high customer satisfaction.

Required Candidates Profile

• Looking for freshers or 1-2 years of experienced person with Linux and Windows server knowledge.
• Knowledge of Web Hosting Control Panels like cPanel, Plesk, WHM, Direct Admin would be an added advantage.
• Basic knowledge of network technology, especially server technology.
• Knowledge of services like Apache, Tomcat, PHPMyAdmin, MSSQL and MySQL is preferred.
• Excellent customer and service orientation combined with good communication, team skills, and social competence.
• Available to work on rotational shifts.

Roles & Responsibilities

• Installation of various control panels, such as cPanel and Plesk.
• Monitor Linux / Windows Server Performance.
• Deploy new servers (software level).
• Monitoring and installation support for subparts (FTP, LiteSpeed, CloudLinux OS, MySQL).
• Touch on optimization and automation tasks on multiple projects with available tools
• Monitoring critical web systems (Nginx, LiteSpeed, Apache, NodeJS, Tomcat)
• Installation and support on CMS like WordPress, Magento, Codeigniter
• Understanding and monitoring of network technologies (IPv4, IPv6, BGP, routing, bridging, proxies, firewalls)
• Identification and resolution of hardware and software problems.
• Upgrade servers, such as software, operating system, and applications.
• Quickly understand the root cause of the problem and help customers on difficult cases.
• Properly escalate unresolved issues to appropriate internal teams.
• Prioritize and manage several open issues at one time.