Server Team Member

Position Summary

The BIRDCODE Team Member is responsible for delivering a great guest experience by consistently

executing assigned restaurant positions, preparing and serving high-quality food, maintaining a clean

and organized restaurant, and following all BIRDCODE food safety and operational standards.

Team Members are expected to work together, take care of our guests, maintain high standards, and

contribute to a positive restaurant environment.

Essential Functions & Responsibilities

1. Guest Experience

 Welcome and engage guests in a friendly, respectful, and helpful manner.

 Provide great customer service during every interaction.

 Accurately take and prepare guest orders.

 Answer guest questions about menu items and ingredients using approved BIRDCODE

information.

 Ensure orders are accurate, properly packaged, and presented to guests according to

BIRDCODE standards.

 Recognize guest needs and seek assistance from a Leader when additional support or service

recovery is needed.

2. Food Quality & Execution

 Learn and maintain knowledge of BIRDCODE menu items, ingredients, recipes, and

preparation procedures.

 Prepare menu items accurately and consistently according to BIRDCODE recipes, procedures,

portions, and quality standards.

 Follow assigned station procedures and maintain readiness throughout the shift.

 Use restaurant equipment, utensils, and tools properly and safely.

 Immediately communicate food quality concerns to a Leader.

 Follow BIRDCODE procedures for recording and handling food waste.

3. Food Safety & Sanitation

 Follow all BIRDCODE food safety procedures and applicable food safety requirements.

 Follow proper handwashing, glove use, food handling, storage, labeling, temperature control,

and sanitation procedures.

 Prevent cross-contamination and follow required allergen procedures.

 Follow First-In, First-Out (FIFO) procedures and properly rotate products based on required

dates and labeling.

 Immediately communicate potential food safety concerns to a Leader.

 Complete assigned food safety and sanitation tasks accurately and on time.

4. Cleanliness & Restaurant Readiness

 Maintain clean, organized, stocked, and guest-ready work areas throughout the shift.

 Complete assigned cleaning and sanitation responsibilities.

 Restock food, packaging, paper goods, and restaurant supplies as needed.

 Properly receive, move, and store delivered products as assigned.

 Maintain clean dining, kitchen, storage, restroom, and exterior areas as assigned.

 Complete required operational and cleaning checklists accurately and on time.

5. Point-of-Sale & Order Execution

 Operate BIRDCODE point-of-sale and restaurant technology systems as trained.

 Accurately enter guest orders and process approved payment methods.

 Follow all cash-handling and payment-security procedures.

 Protect guest and company information.

 Immediately communicate register, payment, or cash discrepancies to a Leader.

6. Teamwork & BIRDCODE Culture

 Work cooperatively with Team Members, Leaders, and Operators.

 Communicate respectfully, clearly, and professionally.

 Support teammates during busy periods and assist where needed.

 Follow position assignments and direction provided by Leaders.

 Participate in training and demonstrate a willingness to learn multiple restaurant positions.

 Help create a positive, respectful, and welcoming environment for guests and the team.

 Attend required meetings and training sessions.

7. Safety & Security

 Follow all BIRDCODE safety and security procedures.

 Properly and safely operate commercial restaurant equipment and tools for which training has

been completed.

 Immediately report accidents, injuries, unsafe conditions, equipment problems, security

concerns, or other incidents to a Leader.

 Follow established procedures for emergencies and workplace incidents.

8. Inventory & Organization

 Maintain organized storage and work areas.

 Properly rotate and store products according to BIRDCODE standards.

 Notify a Leader when food, packaging, supplies, or other inventory is running low.

 Handle products and supplies carefully to help minimize waste and prevent loss.

Qualifications

 Ability and willingness to learn BIRDCODE menu items, recipes, restaurant positions, and

operating procedures.

 Ability to provide friendly and professional guest service.

 Ability to communicate effectively and work as part of a team.

 Ability to follow instructions, recipes, food safety procedures, and operational standards.

 Ability to work accurately and maintain attention to detail in a fast-paced restaurant

environment.

 Ability to safely operate restaurant equipment after receiving appropriate training.

 Reliable attendance and punctuality.

 Ability to meet applicable food-handler or food-safety requirements for the restaurant location.

Previous restaurant experience is helpful but is not required unless otherwise specified for the

position.

Physical Requirements & Work Environment

The Team Member position requires working in a fast-paced restaurant environment and performing

the essential functions of the position, with or without reasonable accommodation.

Team Members may be required to:

 Stand and walk for extended periods during a shift.

 Frequently reach, bend, stoop, turn, and perform repetitive movements.

 Safely lift, carry, push, and move food, supplies, equipment, and deliveries as required by the

position.

 Work around hot cooking equipment, hot surfaces, sharp utensils, and commercial kitchen

equipment.

 Work in areas with varying temperatures, including refrigerated and freezer storage areas.

 Work around food products, cleaning products, and common restaurant allergens.

 Communicate effectively with guests and team members in a restaurant environment.

Scheduling & Attendance

 Maintain reliable and punctual attendance.

 Arrive in required uniform and be ready to work at the scheduled start time.

 Work assigned schedules based on restaurant operating needs and the Team Member's

agreed availability.

 Follow BIRDCODE procedures for requesting time off, reporting an absence, or

communicating an anticipated late arrival.

Policies & Standards

Team Members are expected to comply with all BIRDCODE policies, procedures, safety

requirements, uniform and appearance standards, Employee Handbook requirements, and applicable

laws and regulations.

Pay: $16.94 - $22.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Food provided
• Paid sick time
• Paid time off

Work Location: In person