Server/Barista

Job Description – Server / Waiter

Company: HOPUP India
Department: Food & Beverage (F&B)
Designation: Server / Waiter
Location: As per business requirement
Employment Type: Full-Time
Reporting To: F&B Captain / Restaurant Supervisor / F&B Manager

Job Summary

HOPUP India is looking for a customer-focused and energetic Server / Waiter to provide excellent dining service to guests. The candidate will be responsible for taking orders, serving food and beverages, maintaining cleanliness, and ensuring a pleasant dining experience for all guests visiting our entertainment centre.

Key Responsibilities

• Welcome guests warmly and assist them with seating arrangements.
• Present menus, explain menu items, and recommend food and beverages.
• Take accurate food and beverage orders and communicate them to the kitchen team.
• Serve food and beverages promptly and professionally.
• Ensure guest satisfaction by responding to requests and resolving basic service concerns.
• Coordinate with kitchen and F&B teams to ensure smooth service operations.
• Maintain cleanliness and hygiene of tables, dining areas, and service stations.
• Follow food safety, hygiene, grooming, and service standards.
• Handle guest feedback professionally and escalate complaints to the supervisor when required.
• Assist with table setup, clearing, and resetting after guests finish their meals.
• Follow company policies, standard operating procedures (SOPs), and safety guidelines.
• Support the team during peak hours, weekends, holidays, and special events.

Required Skills & Qualifications

• Minimum 10th or 12th pass preferred.
• Freshers can apply; prior experience in a restaurant, café, or hospitality environment will be an advantage.
• Good communication and interpersonal skills.
• Positive attitude and a customer-first approach.
• Well-groomed, punctual, and professional in appearance.
• Ability to work in a fast-paced environment and as part of a team.
• Willingness to work in rotational shifts, including weekends and public holidays.

Key Competencies

• Customer Service Excellence
• Communication Skills
• Teamwork and Coordination
• Time Management
• Attention to Detail
• Personal Grooming and Hygiene
• Problem-Solving and Positive Attitude

Performance Expectations (KPIs)

• Guest satisfaction and service quality.
• Accuracy of order taking and delivery.
• Timely service and coordination with the kitchen.
• Compliance with hygiene and grooming standards.
• Professional behaviour and adherence to SOPs.
• Teamwork, punctuality, and attendance.

Join HOPUP India and become part of a team committed to delivering memorable guest experiences!

Pay: ₹11,000.00 - ₹14,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person