Server/Front of House

Overview

HaiDiLao Hot Pot is known around the world for one thing above all: service. As a Server at our Toronto restaurant, you'll be the face of that experience — welcoming guests, guiding them through the hot pot menu, taking orders, serving food and beverages, and making sure every table leaves happy. You'll work a fast-paced, energetic floor as part of a close-knit team that takes real pride in looking after people. We'll train you the HaiDiLao way and give you room to grow.

Duties

• Greet guests warmly and present menus with enthusiasm to set a positive tone for their visit
• Take accurate food and beverage orders using POS (Point of Sale) systems, including Micros POS software, ensuring quick and correct processing; Handle cash transactions accurately, including cash handling and cashiering responsibilities, while balancing registers at shift end
• Serve food and drinks efficiently while maintaining high standards of presentation and cleanliness
• Provide knowledgeable recommendations to upsell menu items, enhancing the guest experience and increasing sales opportunities
• Maintain food safety and sanitation standards by following proper food handling procedures and sanitation protocols
• Assist with basic food preparation tasks when needed, supporting kitchen staff during busy periods
• Engage with guests to ensure satisfaction, address any concerns promptly, and promote guest services excellence
• Other duties as assigned

Skills

• Proficiency in both English and Chinese
• Flexibility to work on evenings and weekends
• Prior experience in restaurants settings ( 6 months minimum)
• Enthusiasm and outgoing personality; Strong interpersonal skills
• Familiarity with POS systems, especially Micros POS software, for efficient order processing and cashiering
• Knowledge of food safety standards, sanitation practices, and proper food handling techniques
• Ability to perform basic math accurately for billing, change calculation, and order entry
• Strong communication skills to interact positively with guests and team members
• Basic kitchen experience helpful for supporting food prep during peak hours
• Commitment to hospitality excellence with a friendly attitude that creates a welcoming atmosphere

Join us as a Server where your energy fuels memorable dining experiences! We’re dedicated to fostering a supportive environment that values your contributions while offering opportunities for growth in the vibrant world of hospitality.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage of the recruitment process, please let us know in your application or contact us, and we will work with you to meet your needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Pay: $17.95-$25.00 per hour

Benefits:

• Discounted or free food

Work Location: In person