Server/Waiter/Waitress

RESPONSIBILITIES / FUNCTIONS

• Providing an exceptional guest service experience to all guests
• Serve & run food and beverage to the clients tables and area
• You are responsible to provide food and beverage service according to Nikki Beach brand standards, guidelines, and procedures
• Service is to be presented in a fun, friendly and professional manner
• Staying guest focused and nurturing an excellent guest experience
• Ensure maximum guest satisfaction
• Providing a warm welcome and a gracious farewell
• Follow all opening, daily and closing duties
• Able to provide all food & beverage mise-en-place duties
• Anticipating guests' needs and responding urgently and appropriately to guests concerns and requests
• Assessing customers’ needs and preferences and making recommendations
• Set up a restaurant according to the daily layout and restaurant standards defined by the brand
• Completing assigned duties prior to service
• Taking and serving food and beverage orders and artfully describing menu items
• Checking and clearing waiters’ stations during and after service
• If required, assist in bringing food from the kitchen to the guest ensuring accuracy and timeliness
• Handling all guest complaints in a professional manner and contacting your manager when necessary
• Clear operating equipment to designated wash-up and storage areas
• Clear and reset tables according to service operating procedures and standards
• Report any damages or losses to the manager
• Follow closing cash out procedures
• Maintaining a good teamwork relationship with colleagues
• Arriving to work punctually, wearing a clean and correct uniform and maintaining a high standard of personal appearance and hygiene
• Must attend and participate in staff training and daily lineup meetings
• Follow and enforce all the SOP’s and mandates as they have been trained and instructed.

INDFOH