Server/Waithelp

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Servers provide positive guest interactions while serving guests in a friendly and efficient manner. They play an integral role in ensuring our customers have an exceptional dining experience by providing food and beverages for guests and serving them throughout the restaurant and bar while following all state and local laws and company policies. At all times, servers are expected to be attentive to the guests' needs, making them feel welcome, comfortable, and important. Live a summer of adventure and memories, both creating your own and for others.

RESPONSIBILITIES

• Organizing and setting up workspace before, during, and after each shift including stocking, cleaning, sanitizing, and preparatory work and proper maintaining of all dining room refrigerators and equipment.
• Greeting and welcoming guests to the restaurant while maintaining a professional appearance.
• Knowledgeably present menus and recommendations to guests.
• Using the company’s sequence of service with guests to make sure they are having a quality dining experience.
• Clearing, cleaning, sanitizing and resetting the venue as needed.
• Efficiently operating a computerized point of sale system, completing financial transactions accurately, making changes, and running credit cards.
• Effectively and proactively communicate any safety, guest, or employee concerns with the Supervisors and Management.
• Contributing to the overall success of the venue by running food, seating tables, and welcoming guests as needed.
• Maintain high standards of cleanliness and sanitation in all work and storage spaces. Inclusive of routine washroom checks and restocking of needed items via washroom checklist.
• Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.

REQUIREMENTS

• Must be able to lift 50 lbs./23 kg, and stand/walk for long periods of time.
• BARS Training/Certification is an asset.
• Minimum age of 19 years is required to serve alcohol in the Yukon.
• Must pass a pre-employment background check that could include a credit check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in Canada.

KNOWLEDGE, SKILLS, & ABILITIES

• Must pose excellent customer service skills.
• Must have knowledge of alcohol service and making/pouring drinks.
• Accurate cash handling is required.
• Basic math abilities must be able to process financial transactions, company vouchers, group sales, etc.
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.

Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.

We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.

HAP is committed to a diverse, equitable, and inclusive work environment.

The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.