Service Account Representative

Location: BGC, Taguig
Benefits: HMO
Contract: 12 months (extension will depend on the performance or business needs)
Work Schedule: Monday to Friday / Morning Shift

Responsibilities:

• Lead the administration of service sales opportunities in collaboration with Services Key Account Managers and Services Sales Managers.
• Act as the primary contact for customers regarding service-related inquiries and requests.
• Support service contract administration and execution activities.
• Coordinate and confirm resource availability for service delivery.
• Build and maintain strong customer relationships through proactive and structured communication.
• Support transactional sales growth by identifying customer needs and facilitating appropriate solutions
• Maintain accurate customer master data to support efficient service and sales operations.
• Generate and analyze reports using SAP and Excel to support business decisions.
• Contribute to service sales strategies and Key Account Plans through data analysis and business insights.
• Drive process improvements, operational efficiency, and productivity initiatives.

Qualifications:

• Bachelor’s degree in business, Engineering, Technical Studies, or a related discipline.
• Minimum 3-4 years of experience in service administration, customer service, sales support, or operational coordination.
• Previous leadership experience in an administrative or customer-facing environment.
• Strong SAP knowledge and experience.