Service Admin Assistant

RBM of Atlanta Mercedes-Benz

Sandy Springs, GA

RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history.

We are recognized as a 2025 J.D. Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 8 consecutive years. Home to many automotive firsts, including the first Mercedes-Benz store to offer courtesy vehicles, the first to offer mobile service, the first to offer pick-up and delivery services, and many others. We are deeply rooted and long established in the Southeast and have been Atlanta’s Mercedes-Benz Connection since 1964.

RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Benefits:

• Competitive compensation

  • Paid holidays, sick time, and vacations - Earn paid time off from your 1st day of work
  • Great work/life balance - Dealership closed on Sundays
  • Get paid every Friday by direct deposit

• Comprehensive insurance and retirement benefits available

  • Medical and dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long-term and short-term disability insurance
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match

• Paid training and certification

  • Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.

• Opportunities to advance within the dealership – we love to promote from within!

• On-site parking

• Employee discounts for parts, service, detail, and vehicle purchases

RBM OF ATLANTA AUTOMOTIVE SERVICE ADMIN

Essential Job Responsibilities:

The ideal candidate should have documented experience working in Mercedes-Benz automotive service administration with knowledge of automotive parts, diagnostic procedures, repair procedures, and general vehicle knowledge.

• Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards.
  • Verify flagged technician labor and comments.
  • Ensure corresponding parts, labor and applicable charges are billed correctly.
  • Verify appropriate documentation is included
• Maintain and update the warranty accounting schedule, ensuring warranty-related transactions are reconciled daily.
• Submit and follow up on extended warranty claims in accordance with dealership procedures and warranty requirements.
• Follow up and process loaner vehicle reimbursement associated with extended warranty claims and maintain appropriate documentation.
• Prepare service quotes in MPI and assist with ensuring recommended services are accurately documented.
• Provide backup support for daily deposits and processing purchase orders, including preparing and organizing required documentation.
• Maintain accurate backup support by scanning and organizing repair orders and related documentation.
• Create repair orders for Parts warranty claims, ensuring required information and documents are included.
• Provide timely and accurate reports and administrative assistance as needed.
• Communicate with management and other departments through text, email, and phone regarding potential issues, questions, or missing information to help support a positive customer experience.
• Complete all required Mercedes-Benz and dealership training and actively develop knowledge of dealership processes and procedures.
• Abide by company policy and departmental best practices/procedures.
• Perform other related duties and administrative tasks as assigned.

Requirements and Qualifications:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process, which includes: completing a full employment application; satisfactory criminal, credit and driving record checks (where applicable); in-person interviews and other inquiries.
• High school diploma or the equivalent.
• Authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities is preferred.
• Mercedes-Benz experience and CDK knowledge are preferred.
• Basic communication and problem-solving skills.
• Basic mathematical skills using American units of measure.
• Physical activities include: remaining stationary for long periods of time, operating office equipment, and repetitive motion.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.