Service Admin

Description:

The Service Admin is a point of contact for Customers or Sales agents bringing devices to the shop for repair. They oversee the timely processing of work orders from creation to shipment handling customer updates, work order notation, parts allocation, and more. They assist in administrative tasks and overall internal flow of the shop and repair orders. Malloy Service Admins must conduct themselves in the presence of customers in a manner that promotes the image of our company.

Responsibilities and Duties:

• Answer incoming calls and estimate follow up.
• Entering Work Order information.
• Responding to customer emails on status updates.
• Reporting and Filing.
• Prepare Invoices.
• Office and administrative tasks as needed.
• Work with internal system on repair orders.
• Take photos of incoming service projects and review before estimate is provided.
• Coordinate with the shop foreman on work orders and inspection review.
• Assist with Parts track down and Shipping responsibilities as needed.
• Contribute to team efforts.
• Perform other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Valid Driver’s License.
• Basic math skills.
• Basic proficiency with computers and Microsoft products.
• Strong organizational, time management and critical thinking skills.
• Excellent email and phone etiquette, communication skills and customer service.
• Enthusiastic and willing to take on responsibility.
• Ability to lift 50 LBS.
• Ability to work independently and as part of a team and be safety minded.

About Malloy:

Join Malloy Electric to jumpstart your career in service with a company committed to professional development and success in the industrial market.

We solve problems and service what we sell.

For over 80 years, Malloy has provided quality products and services to our customers. We have built our reputation by providing innovative, cost-effective solutions that can improve the performance of your equipment, your process, and your bottom line.

Malloy Electric started in 1945 with just one location in Sioux Falls, South Dakota. We have grown to seven locations: Sioux Falls, SD; Dakota Dunes, SD; Fargo, ND; Omaha, NE; Mandan, ND; Cedar Rapids, IA and our newest location in Gillette, WY. Malloy is equipped to serve all your needs 24 hours a day.

Malloy operates large, state-of-the-art facilities that include comprehensive machine shops, electronic shops, and motor repair centers. We are proud to say that our facilities can handle the rebuilding of even the largest electric motors and industrial equipment. Our advanced locations in Dakota Dunes, Omaha, Mandan, and Sioux Falls are designed with your needs in mind, featuring inside technical support, outside sales teams, a motor repair center capable of servicing motors up to 20,000 HP, a full-service machine shop, an electronic service department, engineering services, offices, and extensive warehouse space.

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Complete and pass a pre-employment drug and alcohol screening?

Work Location: In person