Service Admin

Job Summary
The Service Admin provides administrative and clerical support to the Service Department, ensuring accurate documentation, proper coordination of service activities, and efficient processing of customer and vehicle service records.

Key Responsibilities

• Prepare and process service-related documents, job orders, invoices, reports, and other records.
• Encode and update customer, vehicle, repair, and service information in the system.
• Assist in monitoring job orders, repair status, and service schedules.
• Coordinate with Service Advisors, mechanics, parts personnel, and customers regarding service requirements.
• Assist in preparing daily, weekly, and monthly service reports.
• Monitor and organize service documents, inspection reports, and other supporting records.
• Assist in processing warranty claims and related documentation when required.
• Verify service documents for completeness and accuracy before submission.
• Maintain organized physical and electronic filing systems.
• Assist with billing, payment documentation, and other administrative requirements of the Service Department.
• Respond to customer inquiries and provide basic updates regarding service status when needed.
• Ensure confidentiality and proper handling of customer and company records.
• Perform other administrative and service-related tasks as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Office Administration, Automotive Technology, or a related field.
• With experience in automotive service, dealership, repair shop, or administrative work is an advantage.
• Basic knowledge of automotive service operations is preferred.
• Proficient in Microsoft Office, particularly Excel and Word.
• Good organizational and documentation skills.
• Strong attention to detail and accuracy.
• Good communication and coordination skills.
• Able to work in a fast-paced automotive service environment.