Service Admin

Key Responsibilities

• Schedule and coordinate service appointments, technician activities, and workshop operations.
• Prepare quotations, repair orders, invoices, cash bills, and other service-related documentation.
• Maintain accurate customer, vehicle, service, and warranty records.
• Monitor service progress and keep customers informed throughout the repair process.
• Respond to customer enquiries via phone, email, and in person with a high level of professionalism.
• Process warranty claims and ensure all supporting documentation is complete and accurate.
• Ensure timely customer payments by issuing invoices promptly and following up on outstanding balances.
• Coordinate with the workshop, parts department, suppliers, and customers to ensure smooth service operations.
• Monitor service schedules and ensure jobs are completed within agreed timelines.
• Maintain customer databases, filing systems, and service records in an organized manner.
• Track inventory and order office or service-related supplies as required.
• Prepare daily, weekly, and monthly service reports for management review.
• Provide administrative support to the Service Manager and dealership management team.
• Follow company policies, procedures, and customer service standards.
• Support customer retention initiatives by delivering excellent customer service and maintaining positive customer relationships.

Requirements

• SPM, Diploma, Certificate, or equivalent qualification in Business Administration, Customer Service, or a related field.
• Previous experience in an administrative, service coordination, customer service, or dealership environment is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to multitask and prioritize workloads.
• High attention to detail and accuracy in documentation.
• Ability to work independently and collaboratively within a team.
• Customer-focused with a proactive problem-solving attitude.
• Experience with invoicing, payment follow-up, and service administration is an advantage.
• Able to work on Sundays following to our operation hours.

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person