Service Admin

About the role

Provide administrative support to the Service Department to ensure smooth and accurate daily workshop operations, service documentation, customer records, invoicing, and warranty-related administration.

Key responsibilities

• Prepare and maintain service job cards, repair orders, invoices, and related documents
• Update customer and vehicle service records accurately in the dealership system
• Assist Service Advisors with daily administrative and documentation tasks
• Coordinate with Technicians, Parts, Warranty, Accounts, and other departments
• Assist with warranty claims and manufacturer-related service documentation
• Monitor job status and ensure all service documents are properly completed and filed
• Process service invoices and ensure accuracy of charges and supporting documents
• Assist with vehicle handover documentation and customer-related service records
• Maintain proper filing of workshop, warranty, and customer documents
• Perform data entry and prepare basic service reports when required

Requirements

• Minimum SPM / Diploma in Business Administration, Automotive, or related field.
• Previous experience in automotive dealership/service centre is an advantage.
• Good knowledge of Microsoft Office, especially Excel and Word.
• Good administrative, filing, and data-entry skills.
• Good communication and customer service skills.
• Able to work closely with Service Advisors, Technicians, Parts, Warranty, and Accounts.
• Detail-oriented and able to maintain accurate service records and documents.
• Able to work under pressure and meet deadlines.
• Fresh graduates are encouraged to apply.
• Willing to learn dealership/manufacturer systems and procedures.