Service Admin

Feeny Ford of Grayling, Inc., a trusted name in the Michigan automotive community for over 33 years, is seeking a dedicated Service Admin to join our team in Grayling, MI. This full-time position offers an annual salary range of $32,000 to $50,000, paid bi-weekly. We are proud of our family-oriented culture, which fosters employee engagement and results in industry-leading low turnover rates. Our commitment to exceptional customer service and quality workmanship extends across all divisions, including new and used vehicle sales, service, body, and parts departments.

Benefits

• Competitive Pay based on experience
• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Monday to Friday. No Weekends.

Responsibilities

• Answer incoming calls and efficiently route them to the appropriate team members.
• Greet customers promptly and professionally upon their arrival in the service lane.
• Scan and maintain accurate records of service documents.
• Prepare daily warranty submission packages for the warranty administration company and track the status of claims.
• Coordinate the pickup and drop-off of customer vehicles through the Ford service program.
• Assist in managing the Ford VCP (Vehicle Certification Program) conversion process.
• Generate loaner agreements and support the loaner vehicle check-in and check-out procedures.
• Contact customers to confirm service appointments and provide updates.
• Assist with the customer checkout process, including finalizing payments.
• Update and communicate the status of vehicles currently being serviced.
• Perform additional duties as assigned by management.

Requirements

• Maintain a professional appearance and demeanor at all times.
• Demonstrate strong communication skills to effectively interact with customers and team members.
• Proficient with computers, including Microsoft Excel.
• Exhibit a proactive and organized approach to handling multiple tasks in a fast-paced environment.

About the Company

Feeny Ford of Grayling has proudly served the Michigan area for more than three decades, building a reputation for excellence in automotive sales and service. Our team takes pride in delivering superior customer experiences and quality workmanship. To learn more about us, please visit our website at www.feenyford.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.